Hi all , I'm new here , my name is Mike , On the 30th March 2016 I saw an offer on the Asda website for Jack Daniels Whiskey Apple Punch , normally £15 for 70cl and reduced to £7 per 70cl , so I ordered 24 bottles which was the maximum the online orders would take in one go , so it cost me £168 plus £2 delivery charge , all to be delivered Friday 1st April 2016 between 6pm-8pm . Low and behold as ordered the Asda delivery chap turned up bang on time BUT WITH ONLY 1 BOTTLE ?????? My mrs answered the door to him and told him we ordered 24 and his reply was that they only had 1 in stock , off he went and I checked my bank account and sure enough Asda had taken the money from my account , the full £170 , I sent an email to Asda asking them to sort out the order ASAP and to deliver the rest as quickly as possible also complaining to them that they had broken their legally binding contract with their customer ( me ) after they had taken money from my account and not provided the goods , they did not reply to my email and it is now the 4th April 2016 , I then took the time to find a phone number for their head office to complain directly to someone in person , the lady I spoke to said they would put me through to the right department to make the complaint and get it sorted , she put me through to an Indian call centre , Jesus you can't understand them at the best of times and all i could get was that my money was in some kind of holding account and that it would be refunded in 5 days time , furious is an understatement , £161 of my hard earnt money sitting in their holding account and them probably earning interest on it , ok my amount is a small amount but if they are doing this to everybody they are making a lot of money out of other peoples money they should not be taking from their accounts when they havent got stock of the items you want , SO WHEN YOU ORDER FROM ASDA PLEASE BEAR IN MIND THAT THERE IS NO GUARANTEE THAT YOU WILL GET WHAT YOU ORDER ALTHOUGH THEY ALLOW YOU TO ORDER IT AND TAKE YOUR MONEY FOR IT AND THEN AND ONLY THEN DO THEY CHECK STOCK TO SEE IF THEY CAN COMPLETE THE ORDER , BECAUSE THAT IS EXACTLY WHAT HAPPENED , This is the first and last time i deal with Asda and will be taking action through a solicitor if my money is not back in my bank account on Friday 8th April .