I have just come back from Tesco were I went to buy DVDs.
In a prominent new display Tesco announced, "Top Ten Videos at £10 each"
I spent ten minutes selecting three of the Top Ten Videos, picked up a few groceries and went to the checkout.
At this point the problems began, When the bar codes were swiped none of the three videos came up on the readout.
A supervisor was called; the supervisor referred me to the Customer Help Desk; the girl at the desk sent for a manager.
After some time the manager appeared and explained that unfortunately none of the Top Ten Videos were entered into the system as they had a technical problem so they could not sell me my choice of three as they did not know the prices.
I pointed out that the prominent display also prominently listed the prices of all the Top Ten Items.
The managers response was that they regretted the problem but they could not sell me the items.He went on to say that they would remove the stock from display untill such time as the technical problem was resolved.
I voiced my concern, that I guessed that when I next had the opportunity to come in, the stock would be depleted and I would not be able to buy the three items.
The manager said that he would put the three items aside at the Customer Help Desk and that I could pick them up when ever I next came in.
I asked what would be the price then.
He replied cheerfully, £10 each.
So I was none to please at having wasted some 30 minutes on this fruitless debacle. I have since begun to wonder if in fact Tescos had a legal obligation to sell me the goods displayed, after all it seems rather unreasonable that they can attract customers with special offer displays and then refuse to sell the goods.
(It is not as if they are a small corner shop. They obviously have the staff numbers and the where with all to implement proper stock controls).
Please can someone advise me as to the legalities involved in this episode.
RB.
In a prominent new display Tesco announced, "Top Ten Videos at £10 each"
I spent ten minutes selecting three of the Top Ten Videos, picked up a few groceries and went to the checkout.
At this point the problems began, When the bar codes were swiped none of the three videos came up on the readout.
A supervisor was called; the supervisor referred me to the Customer Help Desk; the girl at the desk sent for a manager.
After some time the manager appeared and explained that unfortunately none of the Top Ten Videos were entered into the system as they had a technical problem so they could not sell me my choice of three as they did not know the prices.
I pointed out that the prominent display also prominently listed the prices of all the Top Ten Items.
The managers response was that they regretted the problem but they could not sell me the items.He went on to say that they would remove the stock from display untill such time as the technical problem was resolved.
I voiced my concern, that I guessed that when I next had the opportunity to come in, the stock would be depleted and I would not be able to buy the three items.
The manager said that he would put the three items aside at the Customer Help Desk and that I could pick them up when ever I next came in.
I asked what would be the price then.
He replied cheerfully, £10 each.
So I was none to please at having wasted some 30 minutes on this fruitless debacle. I have since begun to wonder if in fact Tescos had a legal obligation to sell me the goods displayed, after all it seems rather unreasonable that they can attract customers with special offer displays and then refuse to sell the goods.
(It is not as if they are a small corner shop. They obviously have the staff numbers and the where with all to implement proper stock controls).
Please can someone advise me as to the legalities involved in this episode.
RB.