on the 31st december i purchased a tocco lite from phones4u, i had it 2 days and found that the touch screen wasn't working and the back cover wont stay on, today 2nd dec i went back to phones4u and explained they said they will not refund or exchange as they have had no problems with the phones as of yet, i was bullied out of the shop, so after fuming a minute i went back in and was spoken down to the manager didn't even have the balls to even come and speak to me himself apart from telling the other manager what to say and what he said was (say it looks like she has dropped the phone) theres not a scratch on it!! i argued this and ended up in a slanging match, i am deeply annoyed and upset, please can anyone help me with what to do, thanks,
when i gave them the phone back to look at they gave it back to me and hid my receipt, if i wasn't on the ball they would have kept it!!!!
when i gave them the phone back to look at they gave it back to me and hid my receipt, if i wasn't on the ball they would have kept it!!!!