Hi,
I have taken out Plusnet Fibre broadband just under two weeks ago. I have had issues with connection speed, unable to stream content from the main 4 TV channels catch up TV and the ability to watch Love Film on demand. Also it has taken 3 days to download a game off X-Box Live because the connection keeps resetting.
Now I had ADSL with a different service provider before and could stream no problem and download X-Box live game content. So I have done it before and not had problems.
So with all this aggro I tried to cancel the contract because the service provided was sub-standard i.e I could not use the internet connection for what I wanted to use it for and is not what Plusnet says it i.e Plusnet recommend fibre for streaming HD films.
Plusnet want to charge me 200 pounds to come out of the contract.
I am playing support ping pong, backwards and forwards can you try this etc. This is done on-line as it is a 20 minute wait to get through on the phone. I am fed up with having an internet connection that cannot be used for anything other than standard web pages.
Surely because my connection problems have not been fixed and the service is new I have some sort of recourse?a
Anyone been through this?
Thanks
VeryAngry
I have taken out Plusnet Fibre broadband just under two weeks ago. I have had issues with connection speed, unable to stream content from the main 4 TV channels catch up TV and the ability to watch Love Film on demand. Also it has taken 3 days to download a game off X-Box Live because the connection keeps resetting.
Now I had ADSL with a different service provider before and could stream no problem and download X-Box live game content. So I have done it before and not had problems.
So with all this aggro I tried to cancel the contract because the service provided was sub-standard i.e I could not use the internet connection for what I wanted to use it for and is not what Plusnet says it i.e Plusnet recommend fibre for streaming HD films.
Plusnet want to charge me 200 pounds to come out of the contract.
I am playing support ping pong, backwards and forwards can you try this etc. This is done on-line as it is a 20 minute wait to get through on the phone. I am fed up with having an internet connection that cannot be used for anything other than standard web pages.
Surely because my connection problems have not been fixed and the service is new I have some sort of recourse?a
Anyone been through this?
Thanks
VeryAngry