Hi there
Just over a month ago we had a new kitchen fitted. After the kitchen was fitted we went away for a few days and then the tiler came in. So it was about 3 weeks before we started using the kitchen properly. After a few days we noticed the worktop surface (oak laminate) had slighted lifted in the corner where the join is. When running my finger along the join it felt bubbly as if something had got it. Note I only use a dettol spray. I contacted the joiners who came and had a look. They said they couldn't understand it and that it was perfect when they left, which it was. They questioned whether or not the tiler could have spilt anything on it but I really don't think he did. They said if we got new worktops from the supplier they would refit but I would have to foot their bill of 2 days work (integrated appliances & apparently the 3 worktops in a u shape would have to come off)l but they did offer to 'patch it up' for free.
The supplier came out and said they couldn't understand it but they would supply new worktops.
The joiners are supposed to be coming this week to patch up but we noticed today, it has lifted even more and patching is going to look rubbish. I truly believe the only thing that's got in is water. And we have been told by another joiner (family member) that it obviously wasn't sealed properly or the sealant hasn't worked.
Therefore I'm going to have to get new worktops but feel very cheated that I will have to foot the bill for the labour (including plumber to take out and refit he sink). Surely after paying several thousand pound for a kitchen and more than £1000 to get it fitted, is holding therefore had too pay out again to short the faults. Can anyone advise on my rights so that I'm not left out of pocket.
Thanks
:-(
Just over a month ago we had a new kitchen fitted. After the kitchen was fitted we went away for a few days and then the tiler came in. So it was about 3 weeks before we started using the kitchen properly. After a few days we noticed the worktop surface (oak laminate) had slighted lifted in the corner where the join is. When running my finger along the join it felt bubbly as if something had got it. Note I only use a dettol spray. I contacted the joiners who came and had a look. They said they couldn't understand it and that it was perfect when they left, which it was. They questioned whether or not the tiler could have spilt anything on it but I really don't think he did. They said if we got new worktops from the supplier they would refit but I would have to foot their bill of 2 days work (integrated appliances & apparently the 3 worktops in a u shape would have to come off)l but they did offer to 'patch it up' for free.
The supplier came out and said they couldn't understand it but they would supply new worktops.
The joiners are supposed to be coming this week to patch up but we noticed today, it has lifted even more and patching is going to look rubbish. I truly believe the only thing that's got in is water. And we have been told by another joiner (family member) that it obviously wasn't sealed properly or the sealant hasn't worked.
Therefore I'm going to have to get new worktops but feel very cheated that I will have to foot the bill for the labour (including plumber to take out and refit he sink). Surely after paying several thousand pound for a kitchen and more than £1000 to get it fitted, is holding therefore had too pay out again to short the faults. Can anyone advise on my rights so that I'm not left out of pocket.
Thanks
:-(