Hello there dear forum users. I hope I can explain this well.
* I bought a used car recently, 2.5 year old with a fair few miles on it.
* Bought it on the basis that one of the major parts of the car would be fixed and I'd noticed it on the test drive.
* Garage fix the car and I pick it up
* On the drive home I lose control of the car and have to pull over. I put this down to getting used to the feel
* Put it in to my garage the next day and it is found to have excessively worn brake discs, front shocks are gone, illegal tyre with a nail in it and a puncture and a track rod end with excessive play
* I immediately stop using the car and let the company know I want to reject it the next day as it has been deemed dangerous to drive
* The company tell me they do not do refunds and refuse to do anything until they have it back at their workshop. They tell me I do not have any statutory rights in this case.
* They say they will be fixing the car then maybe, possibly, if it was extreme they MIGHT give me a refund. But that would be up to the director. That was the director I was talking to.
* I say I cannot get the car to them because it is not roadworthy.
* They tell me they would assess it but only if it came to them
* I offer for them to come to my garage and inspect it but they refuse stating that it needed to be with them so they could fix it.
* I ask again for a refund on the grounds the car is dangerous to drive and thus unsatisfactory.
* They refuse and say they will do nothing until they have it. They tell me I will have to go to court and if I do I will be without a car for 6 months so I should take it and get it fixed.
* I offer for them to send the RAC to the inspect the car. If it is found to be roadworthy I would pay for the inspection. They refuse on the grounds that they are not RAC members.
* I formally reject the car and then get an independent MOT which fails on the nail in the tyre and the track rod end. The advisory notes say it is dangerous.
* I ask the garage for a response and they say that advisories are advisories and that he'd asked 2 other mechanics who said it could not fail on the track rod end.
* I ask for the name of the garage that said that. He says it's not relevant.
* I ask what the consequence would be for them if they were found to be selling an unroadworthy car.
* They say they haven't got time for all these questions and a track rod end is £20. If I'd have just let them have it I could have had it back by now.
* I point out that they have breached one of the points on their own contract which states that the car is sold in a roadworthy condition.
* He replies by saying he wouldn't know about that as he is not a legal man.
Looks like I may have to go to court on this one on the grounds that they have supplied a car that is unroadworthy and could have caused a serious accident.
Any opinions on this?
* I bought a used car recently, 2.5 year old with a fair few miles on it.
* Bought it on the basis that one of the major parts of the car would be fixed and I'd noticed it on the test drive.
* Garage fix the car and I pick it up
* On the drive home I lose control of the car and have to pull over. I put this down to getting used to the feel
* Put it in to my garage the next day and it is found to have excessively worn brake discs, front shocks are gone, illegal tyre with a nail in it and a puncture and a track rod end with excessive play
* I immediately stop using the car and let the company know I want to reject it the next day as it has been deemed dangerous to drive
* The company tell me they do not do refunds and refuse to do anything until they have it back at their workshop. They tell me I do not have any statutory rights in this case.
* They say they will be fixing the car then maybe, possibly, if it was extreme they MIGHT give me a refund. But that would be up to the director. That was the director I was talking to.
* I say I cannot get the car to them because it is not roadworthy.
* They tell me they would assess it but only if it came to them
* I offer for them to come to my garage and inspect it but they refuse stating that it needed to be with them so they could fix it.
* I ask again for a refund on the grounds the car is dangerous to drive and thus unsatisfactory.
* They refuse and say they will do nothing until they have it. They tell me I will have to go to court and if I do I will be without a car for 6 months so I should take it and get it fixed.
* I offer for them to send the RAC to the inspect the car. If it is found to be roadworthy I would pay for the inspection. They refuse on the grounds that they are not RAC members.
* I formally reject the car and then get an independent MOT which fails on the nail in the tyre and the track rod end. The advisory notes say it is dangerous.
* I ask the garage for a response and they say that advisories are advisories and that he'd asked 2 other mechanics who said it could not fail on the track rod end.
* I ask for the name of the garage that said that. He says it's not relevant.
* I ask what the consequence would be for them if they were found to be selling an unroadworthy car.
* They say they haven't got time for all these questions and a track rod end is £20. If I'd have just let them have it I could have had it back by now.
* I point out that they have breached one of the points on their own contract which states that the car is sold in a roadworthy condition.
* He replies by saying he wouldn't know about that as he is not a legal man.
Looks like I may have to go to court on this one on the grounds that they have supplied a car that is unroadworthy and could have caused a serious accident.
Any opinions on this?