Hey dom looking for advice and a bit of help I live in Dundee, Scotland and put an ad on the internet that I needed a offside rear trailing arm for my car a company called a and c auto salvage in bolton contacted me and told me they had one off a car that was getting scrapped so I paid for it there and then ( stupid me ) They told me it would be delivred to my door either the next day or Friday at the latest ( today ) still not received the part they have taken payment of £58 from my account not only did they take the payment once they took it twice eventually after spending all day on the phone to them and my bank I got refunded £58 pounds I also asked them for a tracking number from the couriur they would be using which was yodel and all I get is "we are trying to contact them" if I dont receive the part which is already paid for and need as my 3 year old son has cancer who requires hospital treatment where do I stand and what can be done about this as they keep fobbing me off