I wrote to my credit card provider on the 24th October asking for a true signed copy of my credit agreement under section 78 credit and consumer act. After 12 days had passed, the lender failed to respond, and ignored the request. I sent them another letter, this time threatening to put the account into dispute on a section 10 notice. I suddenly heard from them asking me to send them a £1.00 statutory fee to release the paperwork.
If I still don't hear from them after the 25th November, what should I do?? They would then have had 24 days to respond.
I don't ever recall signing the credit agreement, this is probably why they cant respond.
What is the law now on unsigned credit agreements and if lenders fail to comply under a section 78?
I took the card out online after 2007.
Any help please I dont know what to do next. Thanks.
If I still don't hear from them after the 25th November, what should I do?? They would then have had 24 days to respond.
I don't ever recall signing the credit agreement, this is probably why they cant respond.
What is the law now on unsigned credit agreements and if lenders fail to comply under a section 78?
I took the card out online after 2007.
Any help please I dont know what to do next. Thanks.