After reading an article linked from here about getting your broadband cheaper from another provider I went on one of the comparison sites as it made me remember that I was coming to the end of my contract from my current provider. I found that TalkTalk was possibly cheaper so went to their website to check what speeds they could offer, as well as a bit more about their service:
with TalkTalk you can build your own phone and broadband package
Now, on the home page there I put in my phone number and post code, got the results and read a bit more about their offering. In the end I decided that as my current provider offered free national calls and unlimited downloads (as opposed to TalkTalk's 40gig limit) I would stay put, even if it was a little more expensive. I also didn't fancy getting locked into a 18 month contract.
Last night my wife mentioned getting a phone call from TalkTalk. I was a bit annoyed as they're obviously following up on the details I put into their site... when I wasn't interested. They wanted to discuss the service 'in-depth' with her, but despite pushing she insisted that they would have to speak to me.
Tonight the phone has just rang, and it was TalkTalk. I didn't hold back, I politely told him that I was a tad annoyed as I didn't request a call back.
"There is an opt out on the website if you don't want to receive a call back"
I said there wasn't, and whilst I was navigating to their site he said that it "wasn't a cold call". As I pointed out - I'm in sales so I know the definition of a cold call. No, it wasn't a cold call but it would best be described as a 'lukewarm call'. Maybe a 'chilly call'....
At this point their homepage loaded and I quickly read what the site said, and that the T&Cs just went to a page about the competition they're running. Nothing about using my phone number for sales activities.
At that point I told him the call obviously wasn't going to go anywhere, so he'd best follow up his next lead as he might get more luck there and wished him well.
Now... I'm not horrendously annoyed, but I also got similar calls from KwikFit insurance the other day after comparing my contents insurance using a comparison site. Is anyone else finding sales tactics like this becoming more prominent?
I also wonder how many people decide to sign up after a hard sales call (he tried convincing my wife yesterday that they could offer a great deal if she agreed to switch there and then on the phone).
with TalkTalk you can build your own phone and broadband package
Now, on the home page there I put in my phone number and post code, got the results and read a bit more about their offering. In the end I decided that as my current provider offered free national calls and unlimited downloads (as opposed to TalkTalk's 40gig limit) I would stay put, even if it was a little more expensive. I also didn't fancy getting locked into a 18 month contract.
Last night my wife mentioned getting a phone call from TalkTalk. I was a bit annoyed as they're obviously following up on the details I put into their site... when I wasn't interested. They wanted to discuss the service 'in-depth' with her, but despite pushing she insisted that they would have to speak to me.
Tonight the phone has just rang, and it was TalkTalk. I didn't hold back, I politely told him that I was a tad annoyed as I didn't request a call back.
"There is an opt out on the website if you don't want to receive a call back"
I said there wasn't, and whilst I was navigating to their site he said that it "wasn't a cold call". As I pointed out - I'm in sales so I know the definition of a cold call. No, it wasn't a cold call but it would best be described as a 'lukewarm call'. Maybe a 'chilly call'....
At this point their homepage loaded and I quickly read what the site said, and that the T&Cs just went to a page about the competition they're running. Nothing about using my phone number for sales activities.
At that point I told him the call obviously wasn't going to go anywhere, so he'd best follow up his next lead as he might get more luck there and wished him well.
Now... I'm not horrendously annoyed, but I also got similar calls from KwikFit insurance the other day after comparing my contents insurance using a comparison site. Is anyone else finding sales tactics like this becoming more prominent?
I also wonder how many people decide to sign up after a hard sales call (he tried convincing my wife yesterday that they could offer a great deal if she agreed to switch there and then on the phone).