Hi there,
I am looking for some advice, as I'm in a bit of a mess with an order I placed last month. Basically, I ordered some adobe software for £398 online and the money was taken from my account 2 days later. Expected delivery date passed, and nothing had arrived, so I sent an email. No reply. Then I looked into this company and found that they are based in the US not in UK as I had thought (they have a .co.uk domain name and all prices in sterling!?!). This means that my software will be licensed for US not UK and therefore I don't want it! I emailed the company telling them this and still got no response.
Over a month had passed and still the goods hadn't arrived, so I decided to start a Visa dispute. Therefore, I was very glad the goods hadn't arrived as the chargeback could hopefully go through under "goods not received". I went to my bank today, handed over the forms to get the chargeback started, and when I got back I discovered that the software had arrived and my neighbour signed for it! Noooo! I was going to reject the delivery and continue with the chargeback!
It costs over £50 to return the goods to America so I don't want to pay for that, but I am fairly certain that the company will not cover return shipping costs, as they will only authorise returns if the goods are faulty (technically, the goods aren't faulty, just not the right region for me, and they could say I should have checked where they were being dispatched from first). I don't know whether to let the visa dispute continue under "goods not fit for purpose" or something. Also, the company lied to customs claiming that the product was a £25 game, to avoid import tax. So if I try to send it back I'm concerned that I will either have to also lie, or else pay taxes to send it abroad. Not sure on that one. The company will also try to charge me a "restocking fee", which may not be legal over here but is in the US.
I would rather keep the software to avoid incurring all those costs, but then I would never be able to upgrade the software (and upgrade's are released every couple of years) or access adobe's support. The ideal outcome would be to return the goods free of charge and get a full refund, and put this whole thing behind me!
Sorry for the very long post, it's all a bit complicated and I don't know what to do!
Any advice would be greatly appreciated.
Thanks,
Sarah
I am looking for some advice, as I'm in a bit of a mess with an order I placed last month. Basically, I ordered some adobe software for £398 online and the money was taken from my account 2 days later. Expected delivery date passed, and nothing had arrived, so I sent an email. No reply. Then I looked into this company and found that they are based in the US not in UK as I had thought (they have a .co.uk domain name and all prices in sterling!?!). This means that my software will be licensed for US not UK and therefore I don't want it! I emailed the company telling them this and still got no response.
Over a month had passed and still the goods hadn't arrived, so I decided to start a Visa dispute. Therefore, I was very glad the goods hadn't arrived as the chargeback could hopefully go through under "goods not received". I went to my bank today, handed over the forms to get the chargeback started, and when I got back I discovered that the software had arrived and my neighbour signed for it! Noooo! I was going to reject the delivery and continue with the chargeback!
It costs over £50 to return the goods to America so I don't want to pay for that, but I am fairly certain that the company will not cover return shipping costs, as they will only authorise returns if the goods are faulty (technically, the goods aren't faulty, just not the right region for me, and they could say I should have checked where they were being dispatched from first). I don't know whether to let the visa dispute continue under "goods not fit for purpose" or something. Also, the company lied to customs claiming that the product was a £25 game, to avoid import tax. So if I try to send it back I'm concerned that I will either have to also lie, or else pay taxes to send it abroad. Not sure on that one. The company will also try to charge me a "restocking fee", which may not be legal over here but is in the US.
I would rather keep the software to avoid incurring all those costs, but then I would never be able to upgrade the software (and upgrade's are released every couple of years) or access adobe's support. The ideal outcome would be to return the goods free of charge and get a full refund, and put this whole thing behind me!
Sorry for the very long post, it's all a bit complicated and I don't know what to do!
Any advice would be greatly appreciated.
Thanks,
Sarah