Hello, I'm new here so please bear with me.
I've been on a Vodafone contract since 2010.
When I initially signed up to a contract with Vodafone it was a SIM only plan. No phone. Nothing. After this was about to expire I upgraded to a phone and sim plan. I was NOT provided with a revised set of terms and conditions to read. I was simply guided through the upgrade process online. At no point, was I made aware of any inability to down grade the contract.
I have looked through the terms and conditions on the back of my initial contract/order form and it makes no statement to indicate that I could not downgrade the contract due to personal circumstance change.
I have, before finding out the above information, emailed Vodafone to politely ask if I could have my contract downgraded due to it costing too much and the fact that I do not use even half of what I'm paying for. Of course, they refused and if I want to terminate the contract I have to pay in the region of over £400.
What I'd like to know is, if any one knows, do I have any sort of case against them with the information provided above RE not being advised of this clause in their contract or having it on the order form?
Any help or advice is very welcome.
Andrew
I've been on a Vodafone contract since 2010.
When I initially signed up to a contract with Vodafone it was a SIM only plan. No phone. Nothing. After this was about to expire I upgraded to a phone and sim plan. I was NOT provided with a revised set of terms and conditions to read. I was simply guided through the upgrade process online. At no point, was I made aware of any inability to down grade the contract.
I have looked through the terms and conditions on the back of my initial contract/order form and it makes no statement to indicate that I could not downgrade the contract due to personal circumstance change.
I have, before finding out the above information, emailed Vodafone to politely ask if I could have my contract downgraded due to it costing too much and the fact that I do not use even half of what I'm paying for. Of course, they refused and if I want to terminate the contract I have to pay in the region of over £400.
What I'd like to know is, if any one knows, do I have any sort of case against them with the information provided above RE not being advised of this clause in their contract or having it on the order form?
Any help or advice is very welcome.
Andrew