I have been a Vodafone customer for about 5 years as a contract and now a Pay as you go customer. I recently asked for a Sim Unlock Code to unlock my smartphone for use with another Sim from Giff Gaff as the tariff's on offer are far better than Vodafone's PAYG.
I started by doing a bit of research online about how to go about switching and came up with a plan to call them and ask for the code.
I called Vodafone and after paying 25p for a customer services call, I got to speak with an agent who told me that I would receive my code by email within 48 hours. Great I thought, that was easy......
Three days passed and I had received no email from Vodafone, I had been given a Reference Number (578183) so I called again and was told, "Sorry but that department is closed on weekends".
A little frustrated but still calm enough to be polite, I called again the following Monday. I was then told that the request had been sent for my code and it can take up to three days? But this has taken Five days I replied. The agent then said that she would pass the problem over to the NUC team who would elevate the problem.
Meanwhile I have made numerous posts on the Vodafone Customer Forums to see if I could get some help from the online community and the online Vodafone staff.
The forum staff replied to my issue, asking me to contact them with my details and that they would then call me to resolve the issue. I did as requested and sent all the information required but received no reply, no phone call, nothing.
I had a look at some of the other threads on their forum and came up with the conclusion that they just don't offer any help at all, they simply paste a pre-written answer into any post that requires a reply and lead people around on a merry dance.
I called them again yesterday and rather than waiting the 25 minutes that they said I'd have to wait, I opted for a call back. I placed my phone in front of me and didn't move. It never rang, after 35 minutes it buzzed a missed call notification at me? Vodafone must have called for less than 2 seconds and then hung up so that their agent could record the call as being made.
I made various further posts on their customer forums and have yet to get any response so I will call again this evening and get nowhere, what can I do?
I am now totally frustrated with a communications company that can't communicate with its customers. I want to complain to someone that might be able to help but Vodafone simply don't care. I read that OFCOM don't take individual complaints (Not useful) so that leaves the only option I can think of and that is to go on a personal campaign to slate Vodafone to everyone I know. That still doesn't hep me to get my Sim Unlock Pin Code!
I started by doing a bit of research online about how to go about switching and came up with a plan to call them and ask for the code.
I called Vodafone and after paying 25p for a customer services call, I got to speak with an agent who told me that I would receive my code by email within 48 hours. Great I thought, that was easy......
Three days passed and I had received no email from Vodafone, I had been given a Reference Number (578183) so I called again and was told, "Sorry but that department is closed on weekends".
A little frustrated but still calm enough to be polite, I called again the following Monday. I was then told that the request had been sent for my code and it can take up to three days? But this has taken Five days I replied. The agent then said that she would pass the problem over to the NUC team who would elevate the problem.
Meanwhile I have made numerous posts on the Vodafone Customer Forums to see if I could get some help from the online community and the online Vodafone staff.
The forum staff replied to my issue, asking me to contact them with my details and that they would then call me to resolve the issue. I did as requested and sent all the information required but received no reply, no phone call, nothing.
I had a look at some of the other threads on their forum and came up with the conclusion that they just don't offer any help at all, they simply paste a pre-written answer into any post that requires a reply and lead people around on a merry dance.
I called them again yesterday and rather than waiting the 25 minutes that they said I'd have to wait, I opted for a call back. I placed my phone in front of me and didn't move. It never rang, after 35 minutes it buzzed a missed call notification at me? Vodafone must have called for less than 2 seconds and then hung up so that their agent could record the call as being made.
I made various further posts on their customer forums and have yet to get any response so I will call again this evening and get nowhere, what can I do?
I am now totally frustrated with a communications company that can't communicate with its customers. I want to complain to someone that might be able to help but Vodafone simply don't care. I read that OFCOM don't take individual complaints (Not useful) so that leaves the only option I can think of and that is to go on a personal campaign to slate Vodafone to everyone I know. That still doesn't hep me to get my Sim Unlock Pin Code!