We just wanted to warn people if you ever decide to buy from the online furniture company made.com which seem to be a fast growing company recently being featured in a number of fashionable magazines etc.
Basically, WE NEVER RECEIVED THE FURNTURE.
The main reason for this was because the deliver company they use (called HDNL) were extremely unprofessional and incompetent.
The delivery company messed up their delivery three times and never apologised and the furniture never arrived.
When we reported this to made.com, they confirmed that they have had similar complaints from other customers but did not seem to take the matter seriously.
We requested a full refund as we wasted our precious holidays on a delivery that never arrived. Although made.com confirmed they will refund the full amount straight away, we actually had to remind a few times until we finally received it after 5 weeks.
We are concerned that there will be more people attracted to made.com by their "glossy image" but it is a company WITHOUT acceptable service and delivery methods for customers.
Our search for nice furniture carries on.
Basically, WE NEVER RECEIVED THE FURNTURE.
The main reason for this was because the deliver company they use (called HDNL) were extremely unprofessional and incompetent.
The delivery company messed up their delivery three times and never apologised and the furniture never arrived.
When we reported this to made.com, they confirmed that they have had similar complaints from other customers but did not seem to take the matter seriously.
We requested a full refund as we wasted our precious holidays on a delivery that never arrived. Although made.com confirmed they will refund the full amount straight away, we actually had to remind a few times until we finally received it after 5 weeks.
We are concerned that there will be more people attracted to made.com by their "glossy image" but it is a company WITHOUT acceptable service and delivery methods for customers.
Our search for nice furniture carries on.