order never delivered

P

pat986

New Member
Sep 27, 2008
5
0
0
Hi,

I order a microwave on line from a white goods website a few months ago. They never delivered it. They told me on the phone several time that it will be delivered soon but they did not. They don't answer anymore on the phone and there website is partially active. It looks like they are closing their business. I lost 209£. What can I do?

Thanks in advance for your advice
 
Tony

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
Hi Pat,

If you paid by credit card you can cliam the money from them and if you used a debit card you may be able claim your money from the bank. How did you pay.

Cheers,

Tony
 
Tony

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
Hi Pat,

In that case your chances of getting your money back are low. If we assume that the company has gone bust, then you can apply to be put on the list of creditors - what is the name of company?

If they are still trading and accepting orders then you might need to start a small claim against them. However, before you do that talk to your local trading standards office.

Cheers,

Tony

For small claims - Making a Small Claim | Consumer Information
To get through to Trading Standards contact Consumer Direct on 0845 4040505
 
P

pat986

New Member
Sep 27, 2008
5
0
0
Hi,

Here below the details:

Make Payable To: Stones Electrical Ltd

Send To:
Electrical Direct
1074-1078 London Road
Leigh-On-Sea
Essex SS9 3NA
Tel: 01702 478170
Stones Electrical Ltd <sales@electricaldirect.biz>

How can I apply to be put on the list of creditors?

Where can I find the my local trading standards office? I live in Ealing.

Thanks

Patrick
 
Tony

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
They seem to be trading using a number of different web sites, so they may still be operating. I didn't try to make an order though. Your local trading standards can be contacted directly here:

Trading standards

Let us know how you get on

Tony
 
P

pat986

New Member
Sep 27, 2008
5
0
0
Thanks I will contact my trade standards office and see what can be done. I will let you know.

Patrick
 
Tony

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
www(dot)electricaldirect.co.uk
www(dot)stones-direct.co.uk/catalog/

There must be at least five or six, only the second one works now

Tony
 
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