Hey guys,
first post so be gentle if ive messed up anything lol! but i have a dilemma, i bought my brother a docking station for his mp3 player last year and was also sold the policy to repair a product for what i thought covered accidental damage, im not sure whether im allowed to state the company but if i am let me know and i will post, what agreement etc. Ive got this on my laptop its great, they fix up my laptop every time there is a problem, and have even changed the screen when it had a chip in it, and as far as im aware it is covered against accidental damage.
But the docking station power cable got caught in a door, and the cable was cut all the way through. I took it back as i know it qualifies for their instant replacement to be told its not covered by accidental damage, i said to her that's the only reason i took it out. I said what does 'whatever happens' mean to you!
they then phoned up the policy and they told them it was a no go, obviously i wasn't happy, and asked what my options were and another lady come over to help, maybe a deputy manager and said the same, but she also said did you not read the paperwork,(not only the fact i thought she was rude and had a unhelpful attitude). as i wasn't sure i didn't say anything but i study a bit of contract law at university. I only got the details of the agreement after i had paid. so in my mind after i had accepted their offer, and consideration had passed yes? so the paperwork she gave me was useless? does this breach some act if i remember rightly? cant remember which.
then i phoned up the company the agreement with they said they cannot do anything but cancel my agreement, as i was annoyed and thought at the time was no other option i canceled the agreement as i will get part of the money back i paid for it, and i will replace the ac adapter that was at fault.
now i thought more and more about it and has annoyed me and my parents, is there anything i can do, have they breached anything i can use against them? and does it matter i canceled the agreement or can i reinstate it as i only canceled it today.
Thanks for any replies.
Benvo
first post so be gentle if ive messed up anything lol! but i have a dilemma, i bought my brother a docking station for his mp3 player last year and was also sold the policy to repair a product for what i thought covered accidental damage, im not sure whether im allowed to state the company but if i am let me know and i will post, what agreement etc. Ive got this on my laptop its great, they fix up my laptop every time there is a problem, and have even changed the screen when it had a chip in it, and as far as im aware it is covered against accidental damage.
But the docking station power cable got caught in a door, and the cable was cut all the way through. I took it back as i know it qualifies for their instant replacement to be told its not covered by accidental damage, i said to her that's the only reason i took it out. I said what does 'whatever happens' mean to you!
they then phoned up the policy and they told them it was a no go, obviously i wasn't happy, and asked what my options were and another lady come over to help, maybe a deputy manager and said the same, but she also said did you not read the paperwork,(not only the fact i thought she was rude and had a unhelpful attitude). as i wasn't sure i didn't say anything but i study a bit of contract law at university. I only got the details of the agreement after i had paid. so in my mind after i had accepted their offer, and consideration had passed yes? so the paperwork she gave me was useless? does this breach some act if i remember rightly? cant remember which.
then i phoned up the company the agreement with they said they cannot do anything but cancel my agreement, as i was annoyed and thought at the time was no other option i canceled the agreement as i will get part of the money back i paid for it, and i will replace the ac adapter that was at fault.
now i thought more and more about it and has annoyed me and my parents, is there anything i can do, have they breached anything i can use against them? and does it matter i canceled the agreement or can i reinstate it as i only canceled it today.
Thanks for any replies.
Benvo
