Hi Everyone,
I could use some help on this.Yesterday I went to Phones4u to buy a new vodaphone contact phone. I specifically stated that I wanted a smartphone that was Google synch compatible. I was "pushed" onto the Samsung Jet phone and assured it would synch with Google no problems. (I had a witness with me at the time of purchase).
The girl who sold it to me was polish and was certain it would synch but said she could not demo it till the sim had activated and this would take up to 72 hours.
When I got home a few hours later the phone beeped with a text so it had activated. When I checked the phone for instructions to synch with Google I discovered that this phone is not compatible with Google sync. Even Google confirm this on their mobile forums.
So I called the store and told them that the phone does not do what I want and asked to come in to exchange the phone. The store manager asked me to come in but when I got there their story changed and got dozens of different excuses about being sacked, they don't do exchanges and was oint blank refused an exchange.
This was less than 24 hours after buying the phone.
The phone is brand new and unused undamaged in any way. I made sure I never let them take the phone out of the box as I have heard of their staple and tie scratch scam.
They put me onto their customer services but they were unbelieveably rude and told me it was tough.
I don't want to cancel the contract - I just want a phone that does Google Sync as they promised me when I made the purchase.
What can I do?
Many many thanks in advance for your help.
I could use some help on this.Yesterday I went to Phones4u to buy a new vodaphone contact phone. I specifically stated that I wanted a smartphone that was Google synch compatible. I was "pushed" onto the Samsung Jet phone and assured it would synch with Google no problems. (I had a witness with me at the time of purchase).
The girl who sold it to me was polish and was certain it would synch but said she could not demo it till the sim had activated and this would take up to 72 hours.
When I got home a few hours later the phone beeped with a text so it had activated. When I checked the phone for instructions to synch with Google I discovered that this phone is not compatible with Google sync. Even Google confirm this on their mobile forums.
So I called the store and told them that the phone does not do what I want and asked to come in to exchange the phone. The store manager asked me to come in but when I got there their story changed and got dozens of different excuses about being sacked, they don't do exchanges and was oint blank refused an exchange.
This was less than 24 hours after buying the phone.
The phone is brand new and unused undamaged in any way. I made sure I never let them take the phone out of the box as I have heard of their staple and tie scratch scam.
They put me onto their customer services but they were unbelieveably rude and told me it was tough.
I don't want to cancel the contract - I just want a phone that does Google Sync as they promised me when I made the purchase.
What can I do?
Many many thanks in advance for your help.
