hi
i bought and payed for what i thought was an hawaiian shirt from a fancy dress shop online on the 28/8/09 and received the item on the 2/9/09 when i open it was not a shirt but material that is made to look like a shirt, something that you just pull over your head. when i contact the shop by email that evening, explaining that i want to return the item as i didnt realise that it wasnt an actual shirt. below is the email that i received back today 3/9/09
(Hi, you can bring it to the shop or post the item out for a credit note.
Regards
Clark
Returns - Our Guarantee
We are happy to accept returns with the following conditions:
* We must be notified by email or by telephone that you will be returning an
item within 7 days of receipt.
* Items must be returned in the original condition as they were sent.
* We offer exchange or credit note provided goods are returned within 7
days, unused and with all packaging. There must be proof of purchase.)
i thought that i would be entitled to my money back on this as i feel the item was not as descriped. any advise woulod be grateful
i bought and payed for what i thought was an hawaiian shirt from a fancy dress shop online on the 28/8/09 and received the item on the 2/9/09 when i open it was not a shirt but material that is made to look like a shirt, something that you just pull over your head. when i contact the shop by email that evening, explaining that i want to return the item as i didnt realise that it wasnt an actual shirt. below is the email that i received back today 3/9/09
(Hi, you can bring it to the shop or post the item out for a credit note.
Regards
Clark
Returns - Our Guarantee
We are happy to accept returns with the following conditions:
* We must be notified by email or by telephone that you will be returning an
item within 7 days of receipt.
* Items must be returned in the original condition as they were sent.
* We offer exchange or credit note provided goods are returned within 7
days, unused and with all packaging. There must be proof of purchase.)
i thought that i would be entitled to my money back on this as i feel the item was not as descriped. any advise woulod be grateful