after 18 months my ikea HIGH GLOSS WHITE doors are all bubbling and because i cant find a reciept and i paid cash the 25 year guarantee is null and viod,i spent a fortune with 23 units ! and its now a total mess.what can i do?
IKEA ktchen doors faulty
- Thread starter roberto1954
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- ikea
i noticed the doors bubbling so i took 3 off and went to ikea nottingham,i even took photos of my HUGE kitchen 23 units in all to show them,as i couldnt find reciept,they changed 3 doors there and then,i came home fitted them and noticed all were starting to bubble the same way,so i phoned up and said to KIRK the customer services manager i had further problems please come and look,he said no reciept or proof of purchace sorry cant do anything further the 3 doors was a good will gesture,that is not what i was told the 1st time,a woman manager JANE said dont worry we will sort it,but im still stuffed now KIRK said NO..... i paid cash and have no reciept....2 weeks ago i spent £300+ in ikea doing my office out and if id known this i wouldnt have spent in ikea ever again....im a good customer and its my 2nd IKEA kitchen....gutted.............HELP
I think you would have a good case under the Sale of Goods Act as it is unlikely that you bought these second hand or from someone else. However, it would be better if you could back this up with something.
Who delivered it to you? Can you contact them they may still have a record? Was anybody with you when you bought the kitchen?
As this is a civil law you just need the balance of probablity to be in your favour rather than 'beyond reasonable doubt' as in criminal law. Ultimately it would be for a judge to decide whether the proof of purchase is adequate and this would require your making a small claim. Hopefully, this will not be required and Ikea will replace your doors.
I would write them a letter rather than doing this on the phone so that there is a written record.
I hope this helps
Tony
Who delivered it to you? Can you contact them they may still have a record? Was anybody with you when you bought the kitchen?
As this is a civil law you just need the balance of probablity to be in your favour rather than 'beyond reasonable doubt' as in criminal law. Ultimately it would be for a judge to decide whether the proof of purchase is adequate and this would require your making a small claim. Hopefully, this will not be required and Ikea will replace your doors.
I would write them a letter rather than doing this on the phone so that there is a written record.
I hope this helps
Tony
i picked the kitchen doors up myself , not sure who to write to , my friend suggested going straight to the top , IKEA'S UK operations manager , MARTIN HANNSSON ? what do you think ? id thought about going into the store and creating an almighty fuss !
i found a bank statement with £500 on it for IKEA in jan 2008
i cant believe my luck it was hidden amoungst other stuff
thats why i thought id paid all cash
seems i did pay some by cash and some card !
IKEA coming out friday to make a report on the doors
will keep you posted
i cant believe my luck it was hidden amoungst other stuff
thats why i thought id paid all cash
seems i did pay some by cash and some card !
IKEA coming out friday to make a report on the doors
will keep you posted
the engineer has just left
he said its a maufacturing fault
only 3 doors are unafected out of 18 !
so he sends his report in now
the only thing is whos paying my kitchen fitter a days wage to change them all ?
keeping you posted
he said its a maufacturing fault
only 3 doors are unafected out of 18 !
so he sends his report in now
the only thing is whos paying my kitchen fitter a days wage to change them all ?
keeping you posted
IKEA finally accepted its a manufacturing fault.
but they will only exchange the kitchen doors which is great but i have to remove them all inc hinges and handles.
then refit my handles and hinges 24 handles 36 hinges approx
i told them because its their fault i want them fitting by your fitters
they now want me to get a quote from a vat reg, company to change the doors and they will look at the cost
why should i have to do this when they have their own fitters?
but they will only exchange the kitchen doors which is great but i have to remove them all inc hinges and handles.
then refit my handles and hinges 24 handles 36 hinges approx
i told them because its their fault i want them fitting by your fitters
they now want me to get a quote from a vat reg, company to change the doors and they will look at the cost
why should i have to do this when they have their own fitters?
got a full refund on all the doors 21 in all and 2 sets of draw fronts and £100 gift voucher £680 in total..result