After following the advice and sending in the template letter I have had the following response from Game:
Thank you for your email.
I am sorry to hear of the difficulties that you have been experiencing with your Xbox360 console.
As you may be aware,the guarantee period on this console is 12 months from the date of purchase.
Within this period, if your console develops a manufacturing fault we would be happy to either refund or exchange this for you (subject to product availability).
Outside of this period your console would be covered under the Sales of Goods Act 1979, dependent upon the nature of the fault, however, when considering the age of your machine we feel that it has performed within expectation and has proved to be durable with over 3 years usage.
You may however choose to contact the manufacturers Microsoft who do offer a chargeable repair service.
Kind Regards
Mark G
The funny thing is I actually own a PS3 not an Xbox360 so have they even actually read the e-mail properly.
I purchased my PS3 console on launch day so it will be 4 years old on 27/03/2011 and I paid £425 for it.
Where do I go from here guys? Any help would be much appreciated.
Thanks
Thank you for your email.
I am sorry to hear of the difficulties that you have been experiencing with your Xbox360 console.
As you may be aware,the guarantee period on this console is 12 months from the date of purchase.
Within this period, if your console develops a manufacturing fault we would be happy to either refund or exchange this for you (subject to product availability).
Outside of this period your console would be covered under the Sales of Goods Act 1979, dependent upon the nature of the fault, however, when considering the age of your machine we feel that it has performed within expectation and has proved to be durable with over 3 years usage.
You may however choose to contact the manufacturers Microsoft who do offer a chargeable repair service.
Kind Regards
Mark G
The funny thing is I actually own a PS3 not an Xbox360 so have they even actually read the e-mail properly.
I purchased my PS3 console on launch day so it will be 4 years old on 27/03/2011 and I paid £425 for it.
Where do I go from here guys? Any help would be much appreciated.
Thanks