Hi everyone,
I'm new to this site and in desperate need of some advice please.
I purchased an Indesit PWC8128w washing machine 14/06/09 from Comet. Paid £299.99 for it - lovely little machine, or at least it was until this morning.
Mid cycle all of a sudden smoke started pouring out of the front of the machine and it started emitting a distinct burning smell (smelt like a mixture of burning plastic and burnt matches). I immediately switched it off and disconnected it from the mains.
I've contacted Comet and so far have spoken to 8 different people. I just seem to be being given the runaround.
they have advised that the earliest they can send an engineer out to look at it is 7th December 2009!! I have 5 children and cannot be without a washing machine for that length of time.
Could someone please advise what my rights are? IE am I within my rights to request a replacement machine due to it only being 5 months old?
thanks for any advice
I'm new to this site and in desperate need of some advice please.
I purchased an Indesit PWC8128w washing machine 14/06/09 from Comet. Paid £299.99 for it - lovely little machine, or at least it was until this morning.
Mid cycle all of a sudden smoke started pouring out of the front of the machine and it started emitting a distinct burning smell (smelt like a mixture of burning plastic and burnt matches). I immediately switched it off and disconnected it from the mains.
I've contacted Comet and so far have spoken to 8 different people. I just seem to be being given the runaround.
they have advised that the earliest they can send an engineer out to look at it is 7th December 2009!! I have 5 children and cannot be without a washing machine for that length of time.
Could someone please advise what my rights are? IE am I within my rights to request a replacement machine due to it only being 5 months old?
thanks for any advice