Hi
We bought an expensive stair carpet because of its reputed durability. The shop manager measured the stairs and hallway and checked the underlay. After 6 weeks the carpet was badly worn on the stairs. There are only 2 of us living in the house and consider this to be unacceptable. The carpet manufaturer sent out their independent carpet inspector who reported back to the shop.
The shop sent us a letter stating that the carpet was not faulty.
Please advise what we should do next we have spent alot of money and can not understand how it could wear so quickly. I am writing to the shop for the full report but I supposed that they do not have to send it to me.
Any advice greatly received
Thanks in advance Croissant
We bought an expensive stair carpet because of its reputed durability. The shop manager measured the stairs and hallway and checked the underlay. After 6 weeks the carpet was badly worn on the stairs. There are only 2 of us living in the house and consider this to be unacceptable. The carpet manufaturer sent out their independent carpet inspector who reported back to the shop.
The shop sent us a letter stating that the carpet was not faulty.
Please advise what we should do next we have spent alot of money and can not understand how it could wear so quickly. I am writing to the shop for the full report but I supposed that they do not have to send it to me.
Any advice greatly received
Thanks in advance Croissant