I cancelled my AOL subscription and was told a MAC number and cancellation code. I cancelled my direct debit at the bank.
This month I found that AOL had debited the normal monthly charge against my debit card. I called, at my cost + their profit, to clarify why this had happened. The answer was that there had been an error by the first person, and the cancellation had not been completed. I would be refunded in one month's time. A written email or postal confirmation of this was not possible to send.
So AOL have my (small) amount of money for another month + interest. They also gain their profit on my complaining phone call. I still do not have any confirmation that the same thing will not happen again.
I would appreciate knowing what future actions to take. If AOL do this to many of their cancellations it is a nice little side-earner on their business.
This month I found that AOL had debited the normal monthly charge against my debit card. I called, at my cost + their profit, to clarify why this had happened. The answer was that there had been an error by the first person, and the cancellation had not been completed. I would be refunded in one month's time. A written email or postal confirmation of this was not possible to send.
So AOL have my (small) amount of money for another month + interest. They also gain their profit on my complaining phone call. I still do not have any confirmation that the same thing will not happen again.
I would appreciate knowing what future actions to take. If AOL do this to many of their cancellations it is a nice little side-earner on their business.