Yesterday, got to the till with the weekly shop after a long day, just wanted to get home and get supper on. One bottle of wine in my trolley - KWV Chenin Blanc on offer at £3.99 - my weekly treat - and the girl on the till asks me for ID.
I had no idea what she was talking about at first and then when I understood I laughed and said of course I don't carry ID with me, stopped doing so some years ago. She said she couldn't sell me the wine unless I showed her some ID and did I not have a driving licence with me. No, nor a passport. I asked her if there was some way we could resolve this and she said in a very offhand manner that I should start carrying around ID with me. I said that was no very practical as it was years since anyone has asked me for ID and I did understand she was doing her job but I was not that impressed. I was still in a state of surprise and actually least impressed by her tone of voice, treating me as if I had done something wrong.
I carried on packing my shopping while she ran things through the till.
A price label was missing on something and so she had to call the supervisor over, and as I was still a little peeved that I, a loyal weekly customer at Morrisons was being prevented from buying one measly bottle of wine, I said to the supervisor that I was not very impressed at being ID being aged 33 etc and was this a new policy. The supervisor said yes it was in the training and the girl would face a £5,000 fine if she sold alcohol under age. I said I understood that but then the supervisor said, if she had seen me of course she would have probably sold me the wine, but because I has now been asked for ID there was nothing she could do as she could override that.
I was now even less impressed as part of my plan b had been to go and put the shopping in the car and come back to another till to get my wine. Then I saw the supervisor go off to talk to someone else and I could overhear snippets but they were talking about it and I then felt embarrassed (don't know why) and I just wanted to pay for my shopping and leave the store.
I noticed as I left that the lady behind me had a bottle of vodka and she certainly didn't look to me any older than me. I wondered if she would be allowed to buy her vodka.
Out in the car park I felt really quite cross - especially that I would have to go someone else to buy a bottle of wine, and that is it poor training of staff. My husband suggested I write to Morrisons head office but I don't suppose I have any rights here. Am I being unreasonable? I just can't see how anyone could look at me and think for a moment that I am under 18 - I have a few wrinkles around my eyes for a start.
Do I have any consumer rights in a matter like this? I guess not.
I had no idea what she was talking about at first and then when I understood I laughed and said of course I don't carry ID with me, stopped doing so some years ago. She said she couldn't sell me the wine unless I showed her some ID and did I not have a driving licence with me. No, nor a passport. I asked her if there was some way we could resolve this and she said in a very offhand manner that I should start carrying around ID with me. I said that was no very practical as it was years since anyone has asked me for ID and I did understand she was doing her job but I was not that impressed. I was still in a state of surprise and actually least impressed by her tone of voice, treating me as if I had done something wrong.
I carried on packing my shopping while she ran things through the till.
A price label was missing on something and so she had to call the supervisor over, and as I was still a little peeved that I, a loyal weekly customer at Morrisons was being prevented from buying one measly bottle of wine, I said to the supervisor that I was not very impressed at being ID being aged 33 etc and was this a new policy. The supervisor said yes it was in the training and the girl would face a £5,000 fine if she sold alcohol under age. I said I understood that but then the supervisor said, if she had seen me of course she would have probably sold me the wine, but because I has now been asked for ID there was nothing she could do as she could override that.
I was now even less impressed as part of my plan b had been to go and put the shopping in the car and come back to another till to get my wine. Then I saw the supervisor go off to talk to someone else and I could overhear snippets but they were talking about it and I then felt embarrassed (don't know why) and I just wanted to pay for my shopping and leave the store.
I noticed as I left that the lady behind me had a bottle of vodka and she certainly didn't look to me any older than me. I wondered if she would be allowed to buy her vodka.
Out in the car park I felt really quite cross - especially that I would have to go someone else to buy a bottle of wine, and that is it poor training of staff. My husband suggested I write to Morrisons head office but I don't suppose I have any rights here. Am I being unreasonable? I just can't see how anyone could look at me and think for a moment that I am under 18 - I have a few wrinkles around my eyes for a start.
Do I have any consumer rights in a matter like this? I guess not.