Avoid Made.com - absolutely awful products.

[Charles2021]

Anyone thinking of buying a sofa from Made.com I would seriously urge you to reconsider. I wish we had done more research and read some reviews before we did. A very expensive mistake.

We decided to change our 10 year old (DFS) sofas for some brighter ones. The DFS sofas were still in full working order even after a decade of use.

We order online a Karson two-seater and three-seater sofa, both in marine green velvet. Both were delivered in June.

In September we noticed both sofas starting to sag. Which got progressively worse to the point it is now uncomfortable to sit on those sides. We complained and they sent out Homeserve to check it... on arrival the guy looked under the sofa and said the 'springs' are intact and it is not a manufactures fault!!?? I ask him to sit on the sofa to understand the full extent of the issue - he said he could see. But as the springs are fine the problem - IS THE WAY WE SIT ON THE SOFAS!!!

That would have been funny but he wasn't joking. Our previous sofas of 10 yrs never had an issue. These ones made by Made.com were a dud after less than 6 months.

So the report back from Homeserve were due to wear and tear? I'm at a lost how we could have sat on both sofas wrong.

If anyone is in any doubt I will happily take pics of the sub standard sofas we bought.

As the title says do not by anything from Made.com. We did and regret it every day. DO NOT make the same mistake.

 

[Sicenetaf]

Modern furniture feels like it's been made from trash, to be honest. Even the more expensive products can't hold a candle to what I had in my house from the 1950s. It feels like you have to order everything from craftsmen if you want quality.

 

[emredenizozer]

I live in Germany and I bought a sofa from them which is https://www.made.com/de/chou-schlafsofa-mit-bettkasten-quarzblau

After 4 months one of the sofa armrests was bended to the side. I didn't make it a problem and didn't take any action. After 2 years I wanted to sell it to a friend and he didn't like the armrest. So, I got in touch with the customer service and wanted to "buy" a new armrest here is what they wrote in the email:


Guten Tag Emre,

vielen Dank für unser Gespräch im Chat heute!

Es tut uns extrem leid Ihnen folgende Information mitzuteilen, dass wir separate Armlehne als Ersatzteile leider nicht liefern können, wir bitten um Ihre Entschuldigung. Wir haben uns leider auch angesehen, dass wir Ihnen keine weitere Optionen anbieten dürfen, denn es gab keine Anfragen an uns innerhalb den ersten 12 Monaten nach Erhalt des Schlafsofas (26.2.2019), wass weitere 2-jährige-Gewährleistung auch nicht mehr möglich macht.

Wir bitten um Ihre Entschuldigung dafür, dass wir Ihnen in dieser Situation leider nicht weiterhelfen können.


It can be translated as:

We are extremely sorry to inform you the following information, unfortunately we can not supply separate armrest as spare parts, we apologise. We also unfortunately looked at not being able to provide you with any other options, as there were no requests made to us within the first 12 months of receiving the sofa bed (2/26/2019), which makes any further 2 year warranties impossible as well.

The armrest photos are attached to the post. I wouldn't buy anything from MADE.com anymore.