Hello,
I am a new member, and signed up as a result of my endless Google searches for any help lines, based in the UK to sort out my problems with ASDA online groceries.
Having run to the very outer limits of my patience, i arrive at the conclusion that Asda online grocery shopping has now become so bad, they have based everything in one of the most corrupt areas of this planet.
SOUTH AFRICA
Despite trying any and every phone number i can find online, all roads lead to that dastardly place.
All emails seem to end up there, perhaps they need the toilet paper...
Even the LEEDS HEAD OFFICE simply put you on hold, or ignorantly transfer you to that dismal cesspit, despite specific request not to do so.
The stupidity of this sorry tale is that, I OWE ASDA MONEY, which they cannot collect.......
So lets begin this sorry saga...
I am a severely disabled OAP i maintain my independence by shopping online.
I have used asda online shopping for my groceries for many years, i also use George.com for clothes and other items.
Much of what the previous posters have related to, has happened to me over the years..
Fortunately i have been blessed with a bunch of delivery drivers who always took good care of me, and a local shop, who still remember me from when i was able to shop myself, it is for that reason that i have endured the deteriorating standards to which your users are referring.
1. I learned some years ago NOT TO ALLOW SUBSTITUTIONS
2. I rarely order Fresh meats, meals or other products,other than bread/milk.
3. I always use my credit card, NEVER MY DEBIT CARD OR ANY OTHER MEANS OF PAYMENT.
4. I always order more that i need in the certain knowledge i rarely actually receive my order in full.
Explanation...
As online offers are not always available in store, pickers/packers simply put next best match , or simply product next door, often short dated and needing to be got rid of .
All fresh meats, ready meals and pastries are always short dated, despite, the 4+ days advertised. Hence only bread and milk which is used immediately
should be ordered, all else will be short dated.
I always preferred to us my debit card, hating credit cards as they tend to run up debts easily. As many of your users have reported however, asda never just cancel a first request for funds, they make a new request using your inputted details, leaving the first request still active and ring fenced on your account. Whilst i have questioned the legality of this procedure, i have yet to receive a definitive answer from anywhere. My bankers inform me that the original charge can, and should just be varied as one charge overall.
I fell fowl of that despicable scam when i ordered my weekly shopping in good faith, paid in full with my debit card, only to find my order delivered short, asda made a second deduction on my debit card leaving the first amount still ring fenced, this effectively WIPED OUT MY PENSION FOR TEN DAYS.
Whilst my bankers could see what had happened they could do nothing but wait for the first charge to expire, when it was credited back to my account.
My bankers set up a credit card for me just to stop that happening again, which i now use for most of my online purchases.
I can confirm that despite the many complaints over this despicable practice, they still use it.
That brings me to the reason why i have posted this little blog, fully supporting all those who have gone before, and perhaps giving them a little satisfaction of poetic justice.
My last Asda grocery order arrived in full, however a few days later i started to receive what i thought where cold calls from some fellow with a distinctly foreign accent. Having greeted them with my usual selection of ex-merchant mariner verbal abuse, ( which i could not possibly repeat here) i amused myself fending off further calls over the next few days, finally however, at 0930am on a Sunday morning, i decided to have a bit of fun and to get to the bottom of this, and let the poor chappie speak a little in his guttaral broken English, from that i picked out something to do with my ASDA account.
I thought i best give Asda a call, believing someone had gotten hold of my asda account details.
As usual my local store could do nothing about online orders... not their fault i hasten to add, as local stores have neither power nor control over online shopping.
So, grasping the nettle i tried to log on to my account to send an internal message. Whoops my account has been suspended, please call this number 0800...
With some trepidation i called the number, and low and behold, woke up someone in a little wooden hut somewhere in that godforsaken cesspit of South Africa.
what do you know, some cheeky chappie with that now familiar very foreign accent says he wants some money....... well bless my soul.
Cut a long story short, Asda had tried that dirty old trick again ( as confirmed by my bankers), i had amended my order before delivery, they had attempted to make another charge to my credit card, this second charge was however, MORE THAN THE FIRST CHARGE, because i had added to my order, Not surprisingly, the card security kicked in and declined payment, after three attempts the card security blocked the card completely.
Unfortunately for asda, my bank has now completely closed my card and complete account as a security precaution, and are reporting this to VISA, my card processing company as a serious security breach.
Mainly because of the AREA IN THE WORLD FROM WHERE THIS BREACH WAS RECORDED TO HAVE ORIGINATED FROM ... SOUTH AFRICA.
As indicated at the outset, i have tried to speak to someone in the UK to settle this account, and also as stated at the outset, all roads lead straight back to South Africa.
I will not deal with South Africa and certainly will not provide any of my financial details to anyone out of the UK.
SO my dear friends if you have enjoyed this little piece of poetic just let me Finnish by stating categorically, i got my groceries, i now owe asda for those groceries. Asda have buried themselves so deeply in one of the worlds worst places for frauds, scams and general thievery, i will not deal with them outside of the UK. my bankers are now very very wary of Asda.
Until today, my George.com account was still active, i have now removed all details i could, but can find nowhere just to close the account (????)
If Asda want their money from me, they are going to have to ouse out of whatever sewer they now infest, and provide a mutually secure method of payment.
I hope the foregoing has given a little satisfaction to all those who have suffered at the hands of this abominable organisation.
I offer my sincere apologies to all those very hard working and low paid employees at Asda stores and associated drivers, and wish them well, whilst acknowledging not all have had my luck with drivers and local staff and commiserate with those who have had a less satisfactory experience.
Judging by the many, and growing complaints about asda online shopping, its time to wake up and smell the coffee, other stores are now coming online, try them, at least once, the only way these multinationals take notice is when they start losing money, we have the power, not them. lets use it and shop elsewhere.
Thank you for reading and enjoy the irony.
Stay safe.
I am a new member, and signed up as a result of my endless Google searches for any help lines, based in the UK to sort out my problems with ASDA online groceries.
Having run to the very outer limits of my patience, i arrive at the conclusion that Asda online grocery shopping has now become so bad, they have based everything in one of the most corrupt areas of this planet.
SOUTH AFRICA
Despite trying any and every phone number i can find online, all roads lead to that dastardly place.
All emails seem to end up there, perhaps they need the toilet paper...
Even the LEEDS HEAD OFFICE simply put you on hold, or ignorantly transfer you to that dismal cesspit, despite specific request not to do so.
The stupidity of this sorry tale is that, I OWE ASDA MONEY, which they cannot collect.......
So lets begin this sorry saga...
I am a severely disabled OAP i maintain my independence by shopping online.
I have used asda online shopping for my groceries for many years, i also use George.com for clothes and other items.
Much of what the previous posters have related to, has happened to me over the years..
Fortunately i have been blessed with a bunch of delivery drivers who always took good care of me, and a local shop, who still remember me from when i was able to shop myself, it is for that reason that i have endured the deteriorating standards to which your users are referring.
1. I learned some years ago NOT TO ALLOW SUBSTITUTIONS
2. I rarely order Fresh meats, meals or other products,other than bread/milk.
3. I always use my credit card, NEVER MY DEBIT CARD OR ANY OTHER MEANS OF PAYMENT.
4. I always order more that i need in the certain knowledge i rarely actually receive my order in full.
Explanation...
As online offers are not always available in store, pickers/packers simply put next best match , or simply product next door, often short dated and needing to be got rid of .
All fresh meats, ready meals and pastries are always short dated, despite, the 4+ days advertised. Hence only bread and milk which is used immediately
should be ordered, all else will be short dated.
I always preferred to us my debit card, hating credit cards as they tend to run up debts easily. As many of your users have reported however, asda never just cancel a first request for funds, they make a new request using your inputted details, leaving the first request still active and ring fenced on your account. Whilst i have questioned the legality of this procedure, i have yet to receive a definitive answer from anywhere. My bankers inform me that the original charge can, and should just be varied as one charge overall.
I fell fowl of that despicable scam when i ordered my weekly shopping in good faith, paid in full with my debit card, only to find my order delivered short, asda made a second deduction on my debit card leaving the first amount still ring fenced, this effectively WIPED OUT MY PENSION FOR TEN DAYS.
Whilst my bankers could see what had happened they could do nothing but wait for the first charge to expire, when it was credited back to my account.
My bankers set up a credit card for me just to stop that happening again, which i now use for most of my online purchases.
I can confirm that despite the many complaints over this despicable practice, they still use it.
That brings me to the reason why i have posted this little blog, fully supporting all those who have gone before, and perhaps giving them a little satisfaction of poetic justice.
My last Asda grocery order arrived in full, however a few days later i started to receive what i thought where cold calls from some fellow with a distinctly foreign accent. Having greeted them with my usual selection of ex-merchant mariner verbal abuse, ( which i could not possibly repeat here) i amused myself fending off further calls over the next few days, finally however, at 0930am on a Sunday morning, i decided to have a bit of fun and to get to the bottom of this, and let the poor chappie speak a little in his guttaral broken English, from that i picked out something to do with my ASDA account.
I thought i best give Asda a call, believing someone had gotten hold of my asda account details.
As usual my local store could do nothing about online orders... not their fault i hasten to add, as local stores have neither power nor control over online shopping.
So, grasping the nettle i tried to log on to my account to send an internal message. Whoops my account has been suspended, please call this number 0800...
With some trepidation i called the number, and low and behold, woke up someone in a little wooden hut somewhere in that godforsaken cesspit of South Africa.
what do you know, some cheeky chappie with that now familiar very foreign accent says he wants some money....... well bless my soul.
Cut a long story short, Asda had tried that dirty old trick again ( as confirmed by my bankers), i had amended my order before delivery, they had attempted to make another charge to my credit card, this second charge was however, MORE THAN THE FIRST CHARGE, because i had added to my order, Not surprisingly, the card security kicked in and declined payment, after three attempts the card security blocked the card completely.
Unfortunately for asda, my bank has now completely closed my card and complete account as a security precaution, and are reporting this to VISA, my card processing company as a serious security breach.
Mainly because of the AREA IN THE WORLD FROM WHERE THIS BREACH WAS RECORDED TO HAVE ORIGINATED FROM ... SOUTH AFRICA.
As indicated at the outset, i have tried to speak to someone in the UK to settle this account, and also as stated at the outset, all roads lead straight back to South Africa.
I will not deal with South Africa and certainly will not provide any of my financial details to anyone out of the UK.
SO my dear friends if you have enjoyed this little piece of poetic just let me Finnish by stating categorically, i got my groceries, i now owe asda for those groceries. Asda have buried themselves so deeply in one of the worlds worst places for frauds, scams and general thievery, i will not deal with them outside of the UK. my bankers are now very very wary of Asda.
Until today, my George.com account was still active, i have now removed all details i could, but can find nowhere just to close the account (????)
If Asda want their money from me, they are going to have to ouse out of whatever sewer they now infest, and provide a mutually secure method of payment.
I hope the foregoing has given a little satisfaction to all those who have suffered at the hands of this abominable organisation.
I offer my sincere apologies to all those very hard working and low paid employees at Asda stores and associated drivers, and wish them well, whilst acknowledging not all have had my luck with drivers and local staff and commiserate with those who have had a less satisfactory experience.
Judging by the many, and growing complaints about asda online shopping, its time to wake up and smell the coffee, other stores are now coming online, try them, at least once, the only way these multinationals take notice is when they start losing money, we have the power, not them. lets use it and shop elsewhere.
Thank you for reading and enjoy the irony.
Stay safe.