Hi, I'm looking for a bit of advice
Today I bought my husband a second hand car £3550 on debit card, it came with a 30day warranty for work up to £150 from a small local dealer the online advert described the car as "in great condition throughout" and "a great example"
I took the car straight to my mechanic for a full service where he found two problems which will cost around £600 to fix (totally trust my mechanic I've used him for my own car for years)
I called dealer and told him what had been found and asked if he would fix or if He wanted me to get it done and bill him
Obviously he wants their own mechanic to take a look and I'm dropping the car back with them tomorrow for their mechanic to look at Monday , he also said "I don't know if our warranty will cover that "
Now ideally what I would like to happen is that the dealer pays for the repair and my husband can get on with driving back and fore to work
But if dealer tells me their warranty doesn't cover the repair and they are not going to pay for it I will want to return car and have a full refund
So I would like your advice on my consumer rights
1) if they wont pay to repair Am I entitled to full refund and compensation for payment of the servicing, taxing car and setting up insurance policy
2) do I have rights to insist they pay for the repair / compensate me for paying for the repair ?
Hope I've explained this ok !
Thanks !
Today I bought my husband a second hand car £3550 on debit card, it came with a 30day warranty for work up to £150 from a small local dealer the online advert described the car as "in great condition throughout" and "a great example"
I took the car straight to my mechanic for a full service where he found two problems which will cost around £600 to fix (totally trust my mechanic I've used him for my own car for years)
I called dealer and told him what had been found and asked if he would fix or if He wanted me to get it done and bill him
Obviously he wants their own mechanic to take a look and I'm dropping the car back with them tomorrow for their mechanic to look at Monday , he also said "I don't know if our warranty will cover that "
Now ideally what I would like to happen is that the dealer pays for the repair and my husband can get on with driving back and fore to work
But if dealer tells me their warranty doesn't cover the repair and they are not going to pay for it I will want to return car and have a full refund
So I would like your advice on my consumer rights
1) if they wont pay to repair Am I entitled to full refund and compensation for payment of the servicing, taxing car and setting up insurance policy
2) do I have rights to insist they pay for the repair / compensate me for paying for the repair ?
Hope I've explained this ok !
Thanks !