Broadband users in line for millions in Ofcom compensation plan

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Guardian Consumer Affairs

Telecoms watchdog proposes making providers pay automatic compensation for 7.2m customer service failings each yearBroadband and landline customers who suffer poor service could get millions of pounds of money back automatically under a new scheme proposed by Ofcom.The telecommunications watchdog...

Broadband users in line for millions in Ofcom compensation plan (external link to Guardian Consumer Affairs)