Hi All,
An issue with a camera repair of which I would ask your advice.
Six months ago I took my camera body (canon 5dmk2) into a local camera shop to check a fault. It was returned with additional faults (camera was dead!).
A partner of this company (two that own the shop) took it back to repair, over three/four months the camera was returned twice and still would not work. He admitted that he had caused the fault and that the repairs were free of charge.
In the end I confirmed to them that I would send the camera away to Canon, have it repaired and send them the bill, they confirmed that they had no insurance for repairs. They requested that they would do this as they had an account with canon. I let them do this.
Today, the camera has been repaired by canon and awaiting payment but the shop are really dragging their heels with paying for the work. Promises and not answering of the phone are cheesing me off.
I have been confirming all of this over the time in email to the shop.
I shall visit tomorrow and try to get them to sort it whilst I am there.
If I have no luck my thoughts are to pay canon for the work and take the shop to the small claims court and request the repair costs and loss of earnings but before I do this I would welcome any advice.
many thanks in anticipation of your help.
Cameraman.
An issue with a camera repair of which I would ask your advice.
Six months ago I took my camera body (canon 5dmk2) into a local camera shop to check a fault. It was returned with additional faults (camera was dead!).
A partner of this company (two that own the shop) took it back to repair, over three/four months the camera was returned twice and still would not work. He admitted that he had caused the fault and that the repairs were free of charge.
In the end I confirmed to them that I would send the camera away to Canon, have it repaired and send them the bill, they confirmed that they had no insurance for repairs. They requested that they would do this as they had an account with canon. I let them do this.
Today, the camera has been repaired by canon and awaiting payment but the shop are really dragging their heels with paying for the work. Promises and not answering of the phone are cheesing me off.
I have been confirming all of this over the time in email to the shop.
I shall visit tomorrow and try to get them to sort it whilst I am there.
If I have no luck my thoughts are to pay canon for the work and take the shop to the small claims court and request the repair costs and loss of earnings but before I do this I would welcome any advice.
many thanks in anticipation of your help.
Cameraman.