Hello,
I did, in keeping with my usual flair for all things unfortunate, book a holiday to Mexico last Tuesday. Roll forward 4 days and out comes the news of the swine flu outbreak. As we have, over time, grown quite accustomed to breathing unaided, my girlfriend and I have decided to cancel said package holiday.
I am unsure however what my rights are as a consumer with regards any form of refund. I understand there is a 7 day "cooling off" period when purchasing good or services, which I fall into as this was booked last Tuesday 21st April and it is today Monday 27th. I have spoken with their customer services department who inform me that this does not apply to holidays.
I know the obvious thing to say is to check the T&Cs on the Your Holidays website, which I have done and which advises there will be charges for cancellations. That said, does anyone know what the deal is with this 7 day rule and whether I would be able to legitimately claim a full refund?
Any advice would be greatly welcomed.
Thanks in advance,
Richard
I did, in keeping with my usual flair for all things unfortunate, book a holiday to Mexico last Tuesday. Roll forward 4 days and out comes the news of the swine flu outbreak. As we have, over time, grown quite accustomed to breathing unaided, my girlfriend and I have decided to cancel said package holiday.
I am unsure however what my rights are as a consumer with regards any form of refund. I understand there is a 7 day "cooling off" period when purchasing good or services, which I fall into as this was booked last Tuesday 21st April and it is today Monday 27th. I have spoken with their customer services department who inform me that this does not apply to holidays.
I know the obvious thing to say is to check the T&Cs on the Your Holidays website, which I have done and which advises there will be charges for cancellations. That said, does anyone know what the deal is with this 7 day rule and whether I would be able to legitimately claim a full refund?
Any advice would be greatly welcomed.
Thanks in advance,
Richard