Hi I recently paid for my son to go to J'amies Gymnastics Academy, which is an external provider of gymnastics classes at his school. Their website says you can have a free trial class but when I called and asked them, they said no because we were halfway through the term. They said I had to pay for the six remaining classes of term. I told them my son has special needs and finds new environments difficult. They said not to worry, the teacher was very experienced and would look after him. Sadly however the teacher totally ignored him . Didn't even put out a mat for him. So he stood at the side and cried for 10 mins then I took him home. I complained to the manager but they are refusing to refund the money, saying that it's too late to sell his place to someone else. Can I get the money back on the basis that the service provided was inadequate? Or that I cancelled the contract (verbal, no mention of it being non-refundable) within 14 days? Any advice gratefully received. Thank you
Child's gymnastics class
- Thread starter EMartin
- Start date
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