I recently had a call from Natwest, wanting to discuss my account, and asking for my name, address, mother's maiden name… I politely replied that I wasn't willing to give out that kind of information to someone who claimed to be from my bank phoning completely out of the blue, identity theft, security issues and so on. I expected understanding, and some sort of attempt at reassurance. What I got was a sharp reply stating that unless I answered the security questions I wouldn't be able to discuss my account with her.
Needless, to say the conversation didn't go much further.
If the banks insist on cold calling their customers then isn't it about time they set up some sort of system whereby we could identify that we are actually speaking to the bank.
Needless, to say the conversation didn't go much further.
If the banks insist on cold calling their customers then isn't it about time they set up some sort of system whereby we could identify that we are actually speaking to the bank.