Yesterday we agreed to buy a door from a double glazing company who had been invited to our home, and paid a £75 deposit by debit card. I asked if there was a cooling off period and was told that I had 7 days. Typically we signed the contract without reading the small print! On subsequently reading it , it appears that although they comply with the 7 day cooling off cancellation rules, they have added the following caveat:
"Without predudice to the clause above (cancellation information), in the event of the customer requesting the Company to cancel the contract prior to commencement of manufacture the Company may in it's absolute discretion agree to such cancellation provided the Company is reimbursed by the customer for any costs and expenses incurred and for anticipated gross profit which would have been yielded by the contract. The Company reserves the right to cancel the contract if, in the opinion of the Company the installation cannot be satisfactorily carried out"
This seems to say that not only would I not get my deposit back if I cancelled, but they could choose to charge me for both expenses and loss of profit! Surely this cannot be right?
On reflection, it seems that the door will not be suitable (subject to confirmation), and therefore I may need to cancel the contract.
Where do I stand?
"Without predudice to the clause above (cancellation information), in the event of the customer requesting the Company to cancel the contract prior to commencement of manufacture the Company may in it's absolute discretion agree to such cancellation provided the Company is reimbursed by the customer for any costs and expenses incurred and for anticipated gross profit which would have been yielded by the contract. The Company reserves the right to cancel the contract if, in the opinion of the Company the installation cannot be satisfactorily carried out"
This seems to say that not only would I not get my deposit back if I cancelled, but they could choose to charge me for both expenses and loss of profit! Surely this cannot be right?
On reflection, it seems that the door will not be suitable (subject to confirmation), and therefore I may need to cancel the contract.
Where do I stand?