Hi,
I am a customer of a particular shoe shop. At the end of January I bought a pair of shoes. But after less than month the sole of one of them broke across.
I took it back to the shop, but I found out that the shop had been closed down.
So I searched for another branch around. By that time their website was under reconstruction, so it took several more weeks to find another closest shop.
I took it there a week ago again. The manager was not there, so they refused to accept my reclamation.
I went there today, but still no success. They said it has been more than a month and they cannot refund me the faulty product.
On the back of their receipt which I still keep is written that if a manager decides it was a manufacturer`s fault I will get full refund. But the manager today told me, it was not a manufacturer`s fault. Ok, was it mine then?
I need to know (to read through all information about law is time consuming), if they were right or not.
I did not want to return the item in 28 days.
I want refund for faulty item. I know I have exactly one year from day of buy to get the refund if something went wrong with the item.
Can anybody help me with this???
I am a customer of a particular shoe shop. At the end of January I bought a pair of shoes. But after less than month the sole of one of them broke across.
I took it back to the shop, but I found out that the shop had been closed down.
So I searched for another branch around. By that time their website was under reconstruction, so it took several more weeks to find another closest shop.
I took it there a week ago again. The manager was not there, so they refused to accept my reclamation.
I went there today, but still no success. They said it has been more than a month and they cannot refund me the faulty product.
On the back of their receipt which I still keep is written that if a manager decides it was a manufacturer`s fault I will get full refund. But the manager today told me, it was not a manufacturer`s fault. Ok, was it mine then?
I need to know (to read through all information about law is time consuming), if they were right or not.
I did not want to return the item in 28 days.
I want refund for faulty item. I know I have exactly one year from day of buy to get the refund if something went wrong with the item.
Can anybody help me with this???