bbq
This was the reply from out back after I sent them detailed close up pictures {I would up load them to you if I new how for both the original and the latest photos]
I am sure they are deliberately obstructing any attempt to get them to admit full liability.
I thought this had resolved itself when the sent the third bowl.
OUTBACK BBQ REPLY
We have shown your photographs to our Technical manager but he is unable to make out what you are trying to show him. I'm sure it looks very obvious to you because you can see the real thing but these photos aren't making it very clear to us I'm afraid.
Is it possible to send some more images to us so we can see what the problem is. We can understand the holes not lining up if the gas jets don't line up either but we really can't see why the holes for the securing screws don't line up if the holes for the gas jets do.
Best regards,
Customer Service Team
[COLOR="Dark Red"]This was my reply to the above request[/COLOR]
Ok, I have done what you asked and in the process, and taking the up most care the bowl is now severely scratched and open to rust.
I am going to suggest that I put the whole thing in a box with the bits from the old bowl and send it back to you to rectify.
Under the ongoing saga this must be a very reasonable request. Make good the fire bowl to a satisfactory standard, my standard!
This was the reply from out back after I sent them detailed close up pictures {I would up load them to you if I new how for both the original and the latest photos]
I am sure they are deliberately obstructing any attempt to get them to admit full liability.
I thought this had resolved itself when the sent the third bowl.
OUTBACK BBQ REPLY
We have shown your photographs to our Technical manager but he is unable to make out what you are trying to show him. I'm sure it looks very obvious to you because you can see the real thing but these photos aren't making it very clear to us I'm afraid.
Is it possible to send some more images to us so we can see what the problem is. We can understand the holes not lining up if the gas jets don't line up either but we really can't see why the holes for the securing screws don't line up if the holes for the gas jets do.
Best regards,
Customer Service Team
[COLOR="Dark Red"]This was my reply to the above request[/COLOR]
Ok, I have done what you asked and in the process, and taking the up most care the bowl is now severely scratched and open to rust.
I am going to suggest that I put the whole thing in a box with the bits from the old bowl and send it back to you to rectify.
Under the ongoing saga this must be a very reasonable request. Make good the fire bowl to a satisfactory standard, my standard!
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