Hi,
I have bought a bike frame from my local bike shop and had them build it into a bike with components I supplied. I didn't see the frame before it was built up. I have collected it from the shop, paid for it and got it home. 2 days later I have returned it, unridden as I have noted paint chipped from the top of the headtube in 2 places and a scratch down the side of it. Also, the head tube has been cut unevenly so it doesn't match up with the headset around its full circumference (the headset sits within and on top of the headtube).
The shop are contacting the distributer for a warranty claim although they said that they may contest that I or the bike shop have caused the paint chips and scratch. I have read the manufacturers warranty, it doesn't cover paint.
I am wondering where I stand, I am upset having spent my savings on something I have really wanted for ages and I will treasure. It cost £3500 and on principle I think a new item should be without fault. Also, the manufacturer is offering other frames with smaller defects, pointed out to the buyer, for money off. Its not the cost reduction that I have issue with but in my opinion, if they are operating this offer then the non-reduced items should be completely spot on.
I have bought a bike frame from my local bike shop and had them build it into a bike with components I supplied. I didn't see the frame before it was built up. I have collected it from the shop, paid for it and got it home. 2 days later I have returned it, unridden as I have noted paint chipped from the top of the headtube in 2 places and a scratch down the side of it. Also, the head tube has been cut unevenly so it doesn't match up with the headset around its full circumference (the headset sits within and on top of the headtube).
The shop are contacting the distributer for a warranty claim although they said that they may contest that I or the bike shop have caused the paint chips and scratch. I have read the manufacturers warranty, it doesn't cover paint.
I am wondering where I stand, I am upset having spent my savings on something I have really wanted for ages and I will treasure. It cost £3500 and on principle I think a new item should be without fault. Also, the manufacturer is offering other frames with smaller defects, pointed out to the buyer, for money off. Its not the cost reduction that I have issue with but in my opinion, if they are operating this offer then the non-reduced items should be completely spot on.