Hello,
I've got a serious issue with a Dell Laptop which is two weeks away from being out of EU 2 year warranty.
It has had four hardware faults since I bought it, hard drive failure (faulty factory batch), keyboard (keys fell off), motherboard and it would seem yet again after replacement.
I'm a VFX student that depends on their laptop to pass modules, they keep fobbing me off, how do I force a replacement on them or get my money back?
A fourth repair is not an option they messed me around far too much the previous times and obviously the repairs didn't work.
I read somewhere a while back that there was an EU law that said I could demand a replacement or a refund if a laptop was sent back for repairs 3 times or more, could someone direct me to it please?
I've got a serious issue with a Dell Laptop which is two weeks away from being out of EU 2 year warranty.
It has had four hardware faults since I bought it, hard drive failure (faulty factory batch), keyboard (keys fell off), motherboard and it would seem yet again after replacement.
I'm a VFX student that depends on their laptop to pass modules, they keep fobbing me off, how do I force a replacement on them or get my money back?
A fourth repair is not an option they messed me around far too much the previous times and obviously the repairs didn't work.
I read somewhere a while back that there was an EU law that said I could demand a replacement or a refund if a laptop was sent back for repairs 3 times or more, could someone direct me to it please?