Hello folks, it has been a while since I was here last time. You helped me to get what I was entitled for in the past. So here I come again, but only to ask you who is correct and what I have missed.
Once I read a tech magazine, where they have a section of people asking for advice and getting this advice. When reading one case I did not quite agree with their suggestions, because it seemed in contrast to what I learned here. But maybe something else was in the game which I missed.
I sent them an e-mail like this:
Their response was:
So?
Your turn. I am curious to find out more.
Just adding, that regarding the distant selling regulations, I believe that the seller does not have to refund the returning postage when the customer has changed their mind within 7 days 'for any reason'. I have learned here that there are three specific cases when the seller must refund the postage for returning the item. In other cases it is their good will, usually providing a cost-free returning options.
Once I read a tech magazine, where they have a section of people asking for advice and getting this advice. When reading one case I did not quite agree with their suggestions, because it seemed in contrast to what I learned here. But maybe something else was in the game which I missed.
I sent them an e-mail like this:
...there was a closed case about a faulty TomTom. The reader asked that if the device has problems with charging whether he is only entitled for a full refund during the first 30 days and you said yes.
My view is: you are entitled for a full refund, regardless of the policies of the company if the fault shows up within first 6 months since purchase/delivery (not sure about this one, I think it is the delivery time when bought online), it is taken as the fault was present at the date of purchase/delivery, hence the customer has the right to request a full refund within 6 months, not 30 days. What is more, it is the customer who has the right of choice whether they want the full refund, replacement or repair. If the company tries it other ways, it is committing a criminal offence of misleading the customer about their statutory rights.
Have I missed something?
Obviously, the customer cannot insist on exchange when the company no longer sells such product but the full refund is always an option within those 6 months. Just saying. In addition to that, according to the distant selling regulations, the customer has the right for a full refund of the returning postage in three specific cases: if the item is faulty, not fit for purpose or not as described.
I have had a few cases like this as a customer and when making clear that I knew my statutory rights, I won and got a full refund. Until then the companies or sellers tried everything possible to get rid of me and keeping my money.
My view is: you are entitled for a full refund, regardless of the policies of the company if the fault shows up within first 6 months since purchase/delivery (not sure about this one, I think it is the delivery time when bought online), it is taken as the fault was present at the date of purchase/delivery, hence the customer has the right to request a full refund within 6 months, not 30 days. What is more, it is the customer who has the right of choice whether they want the full refund, replacement or repair. If the company tries it other ways, it is committing a criminal offence of misleading the customer about their statutory rights.
Have I missed something?
Obviously, the customer cannot insist on exchange when the company no longer sells such product but the full refund is always an option within those 6 months. Just saying. In addition to that, according to the distant selling regulations, the customer has the right for a full refund of the returning postage in three specific cases: if the item is faulty, not fit for purpose or not as described.
I have had a few cases like this as a customer and when making clear that I knew my statutory rights, I won and got a full refund. Until then the companies or sellers tried everything possible to get rid of me and keeping my money.
Their response was:
So?
Your turn. I am curious to find out more.
Just adding, that regarding the distant selling regulations, I believe that the seller does not have to refund the returning postage when the customer has changed their mind within 7 days 'for any reason'. I have learned here that there are three specific cases when the seller must refund the postage for returning the item. In other cases it is their good will, usually providing a cost-free returning options.