I recently booked a holiday to Portugal and due to having 2 young children, I chose the flights that were at the best times, rather than the cheapest. This meant outward flight with Ryanair and return flight with Easyjet. I chose to add insurance to both flights. Unfortunately our son got chicken pox and we had to cancel our holiday at the last minute. When I rang the insurance company to reclaim the costs, I was told that my Easyjet insurance was not valid because I don't live in Portugal!!!
When I made the booking, they had my address details so why did they offer me a policy that was invalid? I wonder how many people have bought that insurance and not had to claim, meaning that Easyjet have pocketed the money knowing full well they would never had to pay out. I am so angry about this that I wrote to their CEO to complain about this - that was a month ago and all I've had is a 'passing the buck letter' saying someone will be in touch - no one has been in touch!
I'm so disgusted with their lack of customer service - I have now copied my letter to the Ombudsman, OFT, Trading standards etc because this is not the way to do business in my view. Loads of people use easyjet because it's more affordable than the bigger airlines but that does not mean they can rip people off.
Not impressed!
When I made the booking, they had my address details so why did they offer me a policy that was invalid? I wonder how many people have bought that insurance and not had to claim, meaning that Easyjet have pocketed the money knowing full well they would never had to pay out. I am so angry about this that I wrote to their CEO to complain about this - that was a month ago and all I've had is a 'passing the buck letter' saying someone will be in touch - no one has been in touch!
I'm so disgusted with their lack of customer service - I have now copied my letter to the Ombudsman, OFT, Trading standards etc because this is not the way to do business in my view. Loads of people use easyjet because it's more affordable than the bigger airlines but that does not mean they can rip people off.
Not impressed!