Hi
I bought a Dell Laptop from Best Buys at Aintree on 03.10.10. in the last 3 months I have been experiencing difficulties with it, the noise has satrted to distort and the laptop switches itself off by itslelf. But the other day I had the laptop on my knee I took it off and set it on the sofa beside me and the screen cracked. I am careful with my laptop, I have never dropped it, never shut the lid with anyhting isdie it or never lent anything heavy on the lid. Its my first laptop. Best buys said that they would not fix it or send it to Dell as it was accidental damage and that I dropped it. Even though I have never dropped my laptop. I was told I have to pay for the repair which will cost around £100 to repair, but my laptop still is under warranty. And I have been told that it is a common fault in Dells for the screen to crack without dropping them. Where do I stand with this problem?
Alice
I bought a Dell Laptop from Best Buys at Aintree on 03.10.10. in the last 3 months I have been experiencing difficulties with it, the noise has satrted to distort and the laptop switches itself off by itslelf. But the other day I had the laptop on my knee I took it off and set it on the sofa beside me and the screen cracked. I am careful with my laptop, I have never dropped it, never shut the lid with anyhting isdie it or never lent anything heavy on the lid. Its my first laptop. Best buys said that they would not fix it or send it to Dell as it was accidental damage and that I dropped it. Even though I have never dropped my laptop. I was told I have to pay for the repair which will cost around £100 to repair, but my laptop still is under warranty. And I have been told that it is a common fault in Dells for the screen to crack without dropping them. Where do I stand with this problem?
Alice