Hi there,
I wonder if someone could give me some advice on dealing with Vodafone. To cut a long story relatively short, I took out an 18 month contract 4 months ago, and within a month, I had a fault on my handset. I called Vodafone and they arranged for a Courier to come and replace my handset.
The new handset worked fine for 6 weeks, and then developed problems. After several completely unhelpful conversations with the 'customer service' advisors I got no joy, so I wrote a complaint to the Customer Relations team at the CEO's office. The guy I spoke to was great and sent me out a brand new N97 Mini. The only problem is, in just 3 days, its turning itself off, cutting calls and other little problems.
I called back the Customer relations team and they told me they would send me out a completely different phone, however, on looking at the phones on offer I am not happy with any of them. I asked to cancel my contract as I don't believe they are sticking to their side of the contract, the lady I spoke to said if it was up to her, she would do it, but as my complaint was being dealt with my another advisor, he wouldn't.
They are now in the process of sending me out ANOTHER N97 Mini, my 4th phone in 4 months.
I now have no faith what-so-ever in Vodafone, or Nokia and just wanted to know if there is anything I can say to them to get me out of my contract.
Thanks for your help!
I wonder if someone could give me some advice on dealing with Vodafone. To cut a long story relatively short, I took out an 18 month contract 4 months ago, and within a month, I had a fault on my handset. I called Vodafone and they arranged for a Courier to come and replace my handset.
The new handset worked fine for 6 weeks, and then developed problems. After several completely unhelpful conversations with the 'customer service' advisors I got no joy, so I wrote a complaint to the Customer Relations team at the CEO's office. The guy I spoke to was great and sent me out a brand new N97 Mini. The only problem is, in just 3 days, its turning itself off, cutting calls and other little problems.
I called back the Customer relations team and they told me they would send me out a completely different phone, however, on looking at the phones on offer I am not happy with any of them. I asked to cancel my contract as I don't believe they are sticking to their side of the contract, the lady I spoke to said if it was up to her, she would do it, but as my complaint was being dealt with my another advisor, he wouldn't.
They are now in the process of sending me out ANOTHER N97 Mini, my 4th phone in 4 months.
I now have no faith what-so-ever in Vodafone, or Nokia and just wanted to know if there is anything I can say to them to get me out of my contract.
Thanks for your help!