I purchased a sofa from DFS and when it was finally delivered it was faulty. I having been chasing them for a repair since April but they keep say they are waiting for the part to be delivered (the recliner mechanism doesn’t work). This is not a timely repair which they are supposed to give and I have had enough. I don’t know what I can do. I want my money back but cant afford to be left with no sofa as it took from October- April for it to arrive originally! Any ideas.
Faulty Sofa from DFS
- Thread starter morganventura
- Start date
It is a really bad service delivered by DFS. If a company sells any product, services or repairing must be an important part of their terms and conditions. But in your situation the company has not fulfilled their conditions and you are still waiting for their repair. You should have to take legal action against this company who is responsible for delivering damaged sofas.