Delays in delivery, Bouncing cheque refunds, failing to reply to emails, an 0800 number that doesn't work, avoiding customers' complaints, fobbing them off and refusal to refund to credit card - are some of the 60 recent complaints about Furniture UK of West Bromwich.
I was sold a misdescribed chest of drawers that had cracks and splinters, and didn't correspond to the website's photo re wood colour. I was ignored for 2 weeks, they denied receiving my email, and then failed to collect the item on the morning arranged.
One customer ordered a bedside cabinet & chest of drawers on 25th July and received them 7 weeks later - but left outside her house with yellow "damaged" stickers attached. Then her complaints were not dealt with, she was fobbed off repeatedly, and her story ended with her keeping the damaged furniture, and very angry.
But the company gets away with this because a percentage of customers get what they want. And two related companies are ready to take over should this one go down the pan. (Furniture Shopping & Trade Price Furniture)
It is almost impossible to trace the owner / managing director as it is not disclosed.
I was sold a misdescribed chest of drawers that had cracks and splinters, and didn't correspond to the website's photo re wood colour. I was ignored for 2 weeks, they denied receiving my email, and then failed to collect the item on the morning arranged.
One customer ordered a bedside cabinet & chest of drawers on 25th July and received them 7 weeks later - but left outside her house with yellow "damaged" stickers attached. Then her complaints were not dealt with, she was fobbed off repeatedly, and her story ended with her keeping the damaged furniture, and very angry.
But the company gets away with this because a percentage of customers get what they want. And two related companies are ready to take over should this one go down the pan. (Furniture Shopping & Trade Price Furniture)
It is almost impossible to trace the owner / managing director as it is not disclosed.