We have a Homeserve contract for servicing and emergency repairs for our combi-boiler. We pay this on a m oney direct debit. We have not failed in making any payments.
The contract says we are covered for call-out, parts and labour in the event of a breakdown.
The boiler has broken down.
We called Homeserve for them to send us an engineer. They have refused to do this until we pay them a call-out fee of £87. We have refused to pay this. They are refusing to send the engineer until we pay.
Is this fraud = crime
or a civil offence?
Why are there companies like this still trading?
The contract says we are covered for call-out, parts and labour in the event of a breakdown.
The boiler has broken down.
We called Homeserve for them to send us an engineer. They have refused to do this until we pay them a call-out fee of £87. We have refused to pay this. They are refusing to send the engineer until we pay.
Is this fraud = crime
or a civil offence?
Why are there companies like this still trading?