We ordered two leather sofas in January, which were delivered in April. We immediately noticed a fault with the two seater and told the delivery man. Within 24 hours we had noticed several more faults, mainly poorly aligned cushions and stitching. I wrote a message to Harveys on their website, rejecting the sofas under SOGA as not of satisfactory quality, and asking for a full refund.
I heard nothing, so eventually rang them; the sent an Ecomaster (supposedly independent) technician to inpsect and report. Again I heard nothing, so when I rang Harveys last week , they told me the technician had found no fault!
I wrote a formal letter, quoting my original message, and restating my claim for a refund -I offered to consider a partial refund and keep the sofas. I received a text message telling me my only option was a second opinion, as the Ecomaster report was clear. I rang their 'customer care' line again, and arranged a second opinion, which I am now waiting for.
The Ecomaster report contained a very brief summary of his inspection, with blurry poor quality photographs. I am going to take high quality photos and send them to Harveys, whilst waiting for the second opinion.
The faults are clear to see; but I note on the Ecomaster website that their aim for their retail clients is 'to keep your goods sold' - so how can that be an independent view?
Clearly Harveys don't want to know, so how do I get them to take back the sofas and refund me? I'm aware of the Furniture Ombudsman, and I will threaten County Court action if I have to - does anyone else have experience of this kind of situation?
And does anyone have recent experience of claiming chargeback against a debit card provider for similar goods?
I heard nothing, so eventually rang them; the sent an Ecomaster (supposedly independent) technician to inpsect and report. Again I heard nothing, so when I rang Harveys last week , they told me the technician had found no fault!
I wrote a formal letter, quoting my original message, and restating my claim for a refund -I offered to consider a partial refund and keep the sofas. I received a text message telling me my only option was a second opinion, as the Ecomaster report was clear. I rang their 'customer care' line again, and arranged a second opinion, which I am now waiting for.
The Ecomaster report contained a very brief summary of his inspection, with blurry poor quality photographs. I am going to take high quality photos and send them to Harveys, whilst waiting for the second opinion.
The faults are clear to see; but I note on the Ecomaster website that their aim for their retail clients is 'to keep your goods sold' - so how can that be an independent view?
Clearly Harveys don't want to know, so how do I get them to take back the sofas and refund me? I'm aware of the Furniture Ombudsman, and I will threaten County Court action if I have to - does anyone else have experience of this kind of situation?
And does anyone have recent experience of claiming chargeback against a debit card provider for similar goods?