How could I know the item was wrong if I didn't unwrap it?

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
How could I know the item was wrong if I didn't unwrap it?I bought a single chair bed from Ikea but the cover was for a double. I returned it with the receipt but Ikea deducted 30% because the shrink-wrap packaging had been opened, refunding me £34.30 instead of £49. I could not have discovered...

How could I know the item was wrong if I didn't unwrap it? (external link to Guardian Consumer Affairs)