issue 71 - complaints about payment protection insurance
Ombudsman News issue 71 gives examples of how claims to the ombudsman are treated.
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/72/72.pdf
Ombudsman News Issue 72 answers and interesting question which relates to if the policy is missold and the claimant has been covered by other parts of the policy(last page).
The issue is that had they been aware of an exclusion they could have cancelled the policy. The claimant has every right to be put back into the position had it not been sold to them.
Ombudsman News issue 71 gives examples of how claims to the ombudsman are treated.
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/72/72.pdf
Ombudsman News Issue 72 answers and interesting question which relates to if the policy is missold and the claimant has been covered by other parts of the policy(last page).
The issue is that had they been aware of an exclusion they could have cancelled the policy. The claimant has every right to be put back into the position had it not been sold to them.