Hi Folks, hope you can help!
We pay a monthly (Direct Debit) payment to cover repairs/service for our double oven.
Early April we had to call out an engineer, as both ovens were "misbehaving".
Engineer explained, "both thermo switches were faulty & main oven seal was perished".
The Engineer told us, "off the record" I do not think we can get parts for this model anymore.
Cut a long story short! We are still without proper use of either oven. My Wife has made at least 12 calls to both the Service Dept & Ins Company. Both promised to investigate & call Her back. No responses to date.
I started an email "contact" with both parties, & keep getting conflicting replys.
The policy states, "repair or replace, with the equivilent". Neither has happened as yet.
I've made a formal complaint to both parties, no response.
Is there a "Governing Body" I can raise this with, Consmer Direct cannot help!
Grateful for any advice, please.
Bob.k
We pay a monthly (Direct Debit) payment to cover repairs/service for our double oven.
Early April we had to call out an engineer, as both ovens were "misbehaving".
Engineer explained, "both thermo switches were faulty & main oven seal was perished".
The Engineer told us, "off the record" I do not think we can get parts for this model anymore.
Cut a long story short! We are still without proper use of either oven. My Wife has made at least 12 calls to both the Service Dept & Ins Company. Both promised to investigate & call Her back. No responses to date.
I started an email "contact" with both parties, & keep getting conflicting replys.
The policy states, "repair or replace, with the equivilent". Neither has happened as yet.
I've made a formal complaint to both parties, no response.
Is there a "Governing Body" I can raise this with, Consmer Direct cannot help!
Grateful for any advice, please.
Bob.k