I was recently contacted by an advertiser offering an line service, a rep called and basically I signed up after two hours of selling, I was sent an email to confirm that I understood what I was buying and I sent an e-mail back confirming the order. This was on the 5th Nov, on the 11th I sent an e-mail saying that I didn't want the advert after all, I also put this in writing and by telephone call. I was informed that it would take 30 days to get my money back, £350.00, I cancelled the standing orders that were set up and waited for my money back. Tonight at 7.10pm a rep rang and asked why I didn't want it anymore, I told him I'd changed my mind after finding adverse reports on the internet regarding their company, he then said that i had taken too long to cancel, which I denied and he also said that they would take 20%, and that I was aware of this fact, which I'm not. I've told him to ring again tomorrow in office hours and that I cannot answer his questions about whom I spoke to at head office at 7 o'clock at night. I need help please with this, I cannot afford to loose this money, business is tight as it is. Many thanks in anticipation of good advice.