Hi all, I hope you could offer some guidance for a problem I've run into.
I bought a medion laptop at the end of jan this year, as one of the more expensive models I expected to have no problems with it, but around a month ago I plugged it in for a charge and come back 2 minute later to find the laptop smoking up badly from the inside.
So I called medion and told them what happened and started the RMA process. I'd said right from the get go that if possible I would like to get a refund of the item because I now think the item is dangerous (i hate to think what could of happened if left the laptop charging) so the days flew by and I heard nothing from them until around a week ago I get an email saying the laptop had been repaired and sent for dispatch back to me.
I called them up and asked why they went ahead without asking what I would like and they don't care. I asked for a refund but they said no, I even asked for a partial refund and they said no. So as of now I'm trying to figure out how to get my money back, as I still do think there is something defective in the laptop.
I know about the sales of goods act but how do I prove the item was defective when I bought it now its been repaired?
I bought a medion laptop at the end of jan this year, as one of the more expensive models I expected to have no problems with it, but around a month ago I plugged it in for a charge and come back 2 minute later to find the laptop smoking up badly from the inside.
So I called medion and told them what happened and started the RMA process. I'd said right from the get go that if possible I would like to get a refund of the item because I now think the item is dangerous (i hate to think what could of happened if left the laptop charging) so the days flew by and I heard nothing from them until around a week ago I get an email saying the laptop had been repaired and sent for dispatch back to me.
I called them up and asked why they went ahead without asking what I would like and they don't care. I asked for a refund but they said no, I even asked for a partial refund and they said no. So as of now I'm trying to figure out how to get my money back, as I still do think there is something defective in the laptop.
I know about the sales of goods act but how do I prove the item was defective when I bought it now its been repaired?