Not sure of my rights, bought a laptop at Xmas and my husband knocked it on the floor damaging the screen, took it back to pc world and they sent it to be repaired, I did not take out accidental damage cover and was prepared to pay for a new screen. They took a £50 deposit and sent it off. They are now returning it saying they do not have the parts and I should try elsewhere. Is that all they are obliged to do? Surely if the laptop is only 4 months old they should be able to source the spare parts. It is a Samsung notebook 300E5A-A01